Purpose of the job
- Provide administrative support function by ensuring effective and efficient request status tracking, and coordinating fulfillment of service requests to maintain high level of satisfactory by the stakeholders.
Key Responsibility Areas
- Request Logging and Validation.
- Request documentation.
- Request Status Tracking.
- Service Level Targets.
- Plan and schedule.
- Post Implementation.
Qualifications and Experience
- Minimum: 1 - 2-year National Higher Certificate in Business Management or Office Administration / NQF level 5 plus accredited specialised courses.
- Experience: 1 – 2 years’ experience in request coordination.
Technical Competencies Description
- Knowledge of: Computer literacy Numerical PFMA SITA business processes ERP ARS Computer based knowledge and experience WAN and LAN knowledge and experience Financial systems Project registration on ERP systems Change Control Management SLA Management Performance Management Proficiency with telecommunications hardware and carrier technologies.
- Technical competencies: Network/Infrastructure Management.
- Interpersonal/behavioural competencies: Attention to Detail; Analytical thinking; Continuous Learning; Disciplined Resilience; and Stress Management.
Deadline:1st October,2026