IT Support Technician

SUMMARY:
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POSITION INFO:
Minimum Requirements Grade 12 \/ Matric A relevant IT qualification (A+, N+, or similar) advantageous Working experience in an IT support \/ helpdesk role Working knowledge of Microsoft 365, general networking and hardware troubleshooting Own transport advantageous Responsibilities IT Support Provide first-line IT support to staff across the firm's offices, resolving hardware, software and network issues Set up and maintain workstations, printers and other office IT equipment Manage user accounts, email setup and access permissions Liaise with external IT service providers on more complex issues or system upgrades Maintain basic cybersecurity hygiene (backups, antivirus, password policies) Keep an inventory of IT equipment and coordinate repairs or replacements Competencies Professional and reliable Strong problem-solving ability and a logical, methodical approach High attention to detail and accuracy Able to work independently and manage own time across two distinct areas of responsibility Good interpersonal skills, able to support staff at all levels