IT Support Engineer (Level 2)

SUMMARY:
We are seeking a hands-on IT Support Engineer to manage, install, and maintain end-user hardware and software environments operating within an ITIL framework, you will support both standard corporate users and critical factory floor production environments, ensuring zero downtime for essential machinery and devices.

POSITION INFO:
Key Responsibilities Your duties will be split between routine desktop support, hardware lifecycle management, and critical factory floor operations. End-User Asset Management Support and maintain standard user equipment including Desktops, Blue PCs, Laptops, MacBooks, and Mobile Devices . Provision, de-provision, and manage inventory for standard desk accessories (desk phones, headsets, monitors, mice, keyboards). Adhere strictly to ITIL standards for all incident logging, service requests, and changes. Peripherals & AV Support Provide basic triage and vendor coordination for printers and managed print services. Troubleshoot handheld scanners and coordinate with OEMs for complex repairs. Maintain Audio Visual (AV) devices and meeting room projectors, managing OEM repairs when necessary. Factory Operations & Inventory (Top Priority) Support Mobile Factory Devices (MFDs) in strict accordance with client Standard Operating Procedures (SOPs). Maintain flawless stock inventory and spare-part planning for specialized factory equipment (Blue PCs, shared PCs, MFDs, printers, and handheld devices). Navigate and master the factory layout to quickly access and service equipment directly on the production floor. Candidate Requirements Experience & Technical Skills Proven experience in an IT Deskside Support or Desktop Support role. Strong familiarity with ITIL frameworks and ticketing systems. Hardware proficiency across Windows (Desktops/Laptops), macOS (MacBooks), iOS/Android (Mobile), and enterprise peripherals. Experience in a manufacturing or factory environment is highly advantageous. Soft Skills & Physical Attributes High mobility: Ability to walk and navigate large factory layouts efficiently to resolve floor issues. Proactive mindset: Excellent organizational skills to manage stock levels and prevent supply bottlenecks for critical parts. Strong communication: Ability to confidently coordinate with external vendors, OEMs, and internal corporate clients. Applications/Enquiries: Email your CV and motivational letter to: POPIA Disclaimer: By sending your CV to the above-mentioned e-mail address you agree to: The processing of your personal information and sharing it with third parties for verifications. The exercising of your rights provided for by POPIA. To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.