IT Support Technician

• We are seeking a suitably qualified IT Support Technician to join our team. The successful candidate will provide first- and second-line technical support to users at our head office and construction sites.

Main Responsibilities:

• Provide first- and second-line support on-site and remotely, resolving helpdesk tickets within agreed service levels and confirming resolution with users.
• Install, configure and maintain Windows desktops, laptops, printers, mobile devices and peripherals and troubleshoot hardware, software, network and connectivity issues across office buildings and construction sites.
• Assist and train users on Microsoft 365, Teams and business applications.
• Manage user accounts, passwords, mailboxes, permissions and access in Active Directory and Microsoft 365, support device security and report IT incidents and vulnerabilities promptly.
• Keep accurate IT hardware, software and licence records and conduct regular asset and stock audits and physical checks.
• Document procedures, fixes and changes and suggest process improvements.

Education and Experience:

• Matric with NCV/N6 qualification in Information Technology or a related field.
• At least 3 years' experience in IT support or systems administration, supporting Microsoft Windows, Microsoft 365 and business applications.
• Experience with Active Directory user administration, networking fundamentals (LAN/WAN, switching, VLANs), helpdesk/ticketing systems and IT asset and support records.

Requirements:

• Valid driver's licence, own reliable transport and willingness to travel to project sites
• Strong communication, problem-solving and organisational skills and the ability to work both independently and in a team.

Added advantage:

• National Diploma in Information Technology, Computer Systems or a related field and current certifications such as CompTIA A+/Network+, Microsoft 365 or Azure role-based certifications or CCNA.
• IT support experience in a construction, engineering or multi-site environment and knowledge of IP telephony