Internal Sales Administrator

SUMMARY:
Are you organised, customer-focused, and experienced in internal sales?

Our national client, based in Firgrove Industrial, is looking for an experienced customer liaison who will manage enquiries, process quotations, follow up on leads, handle customer queries and complaints, maintain accurate CRM records, and provide efficient day-to-day sales support.

POSITION INFO:
REQUIREMENTS Matric, or equivalent qualification Afrikaans & English-speaking essential Ability to accurately quote clients with correct items Experience using Hubspot and Omni Accounts - Advantageous Strong written and verbal communication skills in Afrikaans and English Strong customer service Ability to work under pressure DUTIES Manage a high volume of customer enquiries received via email and WhatsApp, ensuring all enquiries are responded to promptly, professionally and accurately Assist customers with product and service-related queries, providing relevant information, guidance and solutions based on their requirements Handle customer complaints and concerns in a professional and courteous manner, working proactively to resolve issues and maintain positive customer relationships Capture and maintain accurate customer information on the CRM system, ensuring all customer interactions, enquiries, opportunities and relevant details are recorded correctly Manage and maintain CRM activities on HubSpot, including updating customer records, tracking opportunities and ensuring leads are followed up within the required timeframes Follow up on sales leads and customer enquiries to identify potential sales opportunities, provide feedback and move prospective customers through the sales process Prepare and process customer quotations accurately using Omni Accounts, ensuring pricing, product details, quantities and customer information are correct Follow up on quotations with customers, answer any questions they may have and assist in converting quotations into confirmed orders Liaise with customers and internal teams to ensure that customer requirements are understood and orders are processed efficiently Maintain a high level of customer service by being responsive, professional and solutions-focused throughout the customer journey Assist the sales team with general sales administration, ensuring that customer information, quotations, leads and follow-ups are kept up to date. Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.