Internal Communications Officer

Introduction

• Provide an internal communications service to the organisation and support the implementation of the internal communications plan.

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1: Coordinate Internal Communications

KPI

• Write, source and edit articles for the various internal publications and responsible for the copywriting of all scripts for internal advertising purposes.
• Coordinate the timeous distribution of printed materials and publications and ensure an adequate supply of all printed or emailed material for distribution.
• Conduct desktop research for collation of information.
• Ensure proper online archiving of publications and relevant documentation.
• Compile information for the website and forward written articles to the Graphic Designer for publishing on the internet and the intranet.

KPA 2: Coordinate Internal EventsCoordinate Internal Events

KPI

• Manage and coordinate Internal Events Plan.
• Manage and coordinate corporate functions.

KPA 3: Coordinate Communication Audits

KPI

• Conduct internal communication audits.
• Analyse results, draft reports and publish recommendations.

​​​​​​​KPA 4: Coordinate Staff Internal Communications

KPI

• Provide Internal Communications Support to SANBS and to Special Projects Internal Brand Ambassador project.
• Compile and write information for internal publications including bulletins, CEO’s Communiqué,
• Internal online bi weekly publication, newsflashes etc.
• Prepare and write responses to all incoming and outgoing correspondence.
• Source information for publication and communication material timeously.
• Source relevant newsworthy information for publication, website and for various internal communication material.
• Coordinate the printing of internal newsletters.
• Coordinate the printing of various publications.
• Coordinate the employee suggestion scheme and feedback to employees.

COMPETENCY SUMMARY

Cognitive

• Analytical Thinking and Attention to Detail
• Innovation and Creativity
• Judgement and Decision Making
• Problem Solving
• Planning, Organising and Monitoring

Personal

• Assertiveness
• Ethical Behaviour
• Excellence Orientation
• Flexibility / Adaptability

Interpersonal

• Customer Service/Orientation
• Knowledge Sharing
• Engaging Diversity
• Organisational/ Awareness
• Teamwork

Prof. technical

• Computer Literacy
• Building and living the Brand

Leadership

• Customer Service/orientation
• Ethical Behaviour
• Excellence orientation
• Engaging Diversity
• Teamwork

• National Diploma or degree in Communications /Journalism/Public Relations.

Experience and knowledge requirements

• 3 Years’ experience in PR / Communications/ Journalism environment.

Other (knowledge and skills)

• Excellent communication Skills/ Computer Literacy – MS Office/ Writing and editing skills.