Insurance Claims Clerk

Job Description

• The role provides end-to-end administrative and claims-handling support across insurance claims, helping ensure that claims are accurately registered, appropriately documented, progressed with relevant stakeholders and insurers, and brought to conclusion within required timeframes. The position also supports recoveries, financial processing, claims reconciliations and the maintenance of accurate claims information.

Responsibilities
Claims Management

• Manage and monitor the Insurance Claims mailbox.
• Review new claim notifications for completeness, accuracy and validity.
• Register and maintain claims on the relevant claims/bordereaux systems.
• Create and maintain complete supporting claim records and documentation.
• Investigate, update and progress claims through to finalisation.
• Communicate with relevant internal stakeholders on claim requirements, progress and outstanding information
• Follow up on outstanding documentation and information required to progress claims.
• Respond to claim-related queries and escalate delays or issues where necessary. 

Recoveries, Damaged Stock & Salvage

• Identify and support potential claim recoveries.
• Coordinate relevant IBT processes for damaged stock.
• Receive, assess, capture and maintain supporting damaged-stock documentation.
• Assist with the salvage tender and sale process.
• Prepare salvage-related invoices and confirm receipt of payment.
• Support the allocation of salvage proceeds to the appropriate claims. 

Financial & Claims Administration

• Assist with processing supplier/vendor purchase orders in SAP.
• Support once-off and third-party claim-related payments.
• Assist with claim-related journals, including stock and salvage allocations.
• Maintain accurate supporting financial and claims records.
• Support reconciliation between claims/bordereaux information and SAP.
• Identify and assist in resolving claim or reconciliation errors and exceptions.

Stakeholder Coordination

• Liaise with internal business stakeholders to obtain claim information and supporting documentation.
• Support engagement with insurers, brokers and relevant service providers.
• Provide clear and timely updates regarding claim progress and outstanding requirements.
• Maintain accurate records to support effective reporting and follow-up. 

Qualifications

• Relevant BCom degree in Finance, Risk, Insurance or a related field
• 1-2 years’ experience in finance/insurance environment 
• Previous exposure to a retail environment.
• Experience or working knowledge of SAP.
• Exposure to insurance claims administration, recoveries or financial reconciliations.

Skills: 

• Data analytics capability.
• Strong Microsoft Office capability.
• Good working knowledge of Microsoft Excel.
• Strong attention to detail and a high level of accuracy.
• Analytical and problem-solving ability.
• Good interpersonal and communication skills.
• Effective time management and prioritisation.
• A proactive approach to following up and resolving outstanding matters.
• Ability to work independently while contributing effectively within a team.
• A disciplined approach to record keeping and financial administration.
• AI proficiency or a willingness to learn and use AI-enabled tools.

Behaviours: 

• Adhering to Principles & Values - Shows a commitment to ethical conduct, integrity and a strong sense of responsibility 
• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes 
• Decision Making - Analyses complex situations to ensure effective and timely choices 
• Planning & Organising - Uses a structured approach to effectively manage tasks 
• Sound judgement and willingness to escalate issues when required.
• Presenting & Communication - Articulates ideas clearly to different audiences