Human Resource Specialist: Organisational Development and Change Management (12-month Fixed-Term Contract)

The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud office is located in the east of Pretoria, Gauteng, and seeks a dynamic and forward-thinking HR Specialist - Organisation Development and Change Management.

Job Purpose

To drive organisational development and change management practices across the office by coordinating various strategic HR initiatives. This role will play a key part in enhancing organisational effectiveness and executing critical and strategic HR initiatives. The position reports to the Head of Human Resources.

Key Performance Areas:

• Driving organisation-wide growth by supporting organisational effectiveness, talent management, succession planning, and employee retention.
• Providing organisational development and change management support.
• Advising management and staff on performance management processes and development matters.
• Participate in developing and reviewing the HR Policies and Procedures.
• Provide support on crafting and reviewing job profiles and job specifications.
• Prepare HR project reports for approval by the Head of HR.
• Coordinate the implementation of audit recommendations.
• Support the implementation of benchmark initiatives.
• Taking the lead and working with other HR staff in the completion of assigned projects, e.g., organisational development and change management-related initiatives
• Participate in the execution of the People strategy. 
• Support the change portfolio, which allows the Office to prepare for and successfully adopt the change.
• Lead the change management activities within a structured process framework.
• Evaluate the change impact and organisational readiness to limit potential risks.
• Support training and communication as part of change management.
• Evaluate the risk of change and provide actionable recommendations on managing its impact.
• Evaluate resistance in adopting the change at the user, process, and technology level, where applicable.
• Conduct post-implementation reviews to assess the decisions and performance related to the change request.
• Support talent management initiatives across the Office as directed by the Head of HR.
• Perform general administration and project-related functions as directed by the Head of HR.

• A Bachelor’s Degree or Advanced Diploma (NQF-7) in Industrial and Organisational Psychology, Organisational Development, Human Resource Management, or a related field.
• More than 5 years’ experience as an Organisational Development/ Effectiveness, Talent Management, or Change Management Specialist with exposure to Human Resource Management systems and operations.
• Prosci or ACMP Change Management Certification is an essential requirement.
• Registration with other HR professional bodies (e.g., SABPP, IPM) will be an added advantage.
• Excellent facilitation, stakeholder management skills, organisational development, and change management skills. 
• A solid understanding of HR procedures, processes, and prescripts.
• Knowledge of SA Labour Legislation (BCEA, LRA, SDA, EEA, etc.).
• Knowledge of people standards is preferred.
• Must be competent in using MS Office Suite and other digital tools to manage HR Processes.

Other Key Competencies:

The candidate must demonstrate the following skills: People management, presentation skills, change management skills, talent management skills, facilitation skills, problem-solving, interpersonal, ability to build strategic stakeholder relations, conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented.

Please note that correspondence will only be entered into with shortlisted candidates, and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.

Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials.

FAIS OMBUD is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy. Preference will be given to previously disadvantaged individuals

to advance the achievement of the office’s EE targets.

Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 18 November 2026. Inquiries may be directed to Ms. Livhuwani Thavhanyedza at 012 762 5000.