HEAD MANAGER: INBOUND OPERATIONS CENTRE

SUMMARY:
Exceptional opportunity exists for a senior contact centre leader to establish and lead a centralised inbound operation from the ground up.

POSITION INFO:
Seeking proven experience in omnichannel environments, skills-based routing, workforce planning, capacity modelling, IVR\/ACD design and large-scale operational transformation. Exposure to AI-enabled customer journeys will be advantageous. Degree and 8+ years'' experience within contact centres, collections or financial services environments are essential. Should you not receive a response within two weeks of applying, please consider your application as unsuccessful.