Team Member: Risk Mitigation (FTC) X5

The South African Revenue Service (SARS
Gauteng
Contract
Posted 1 day ago
Contract Customer Service & Call Centre
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Job Description

Job Purpose

  • To assist and coordinate risk mitigation activities in order to achieve business objectives.

Education and Experience

Minimum Qualification & Experience Required

  • Relevant National Diploma / Certificate in Finance or Risk Management field and 2 - 3 years’ experience in a Finance or Risk Management environment, of which 1 – 2 years at a knowledge worker level.

Alternative #

  • Senior Certificate (NQF 4) and 5 years’ experience in a Finance or Risk Management environment, of which 1 – 2 years at a knowledge worker level.

Job Outputs:

Process

  • Accumulate information and provide reports with recommendations applicable to area of specialisation.
  • Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
  • Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
  • Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
  • Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
  • Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
  • Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
  • Plan and organise own work tasks within specific guidelines given in the said area of work.
  • Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
  • Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
  • Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

  • Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
  • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

  • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

  • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural Competencies

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Commitment to Continuous Learning
  • Conceptual Ability
  • Expertise in Context
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness
  • Respect
  • Trust

Technical Competencies

  • Business Knowledge
  • Data Collection and Analysis
  • Efficiency improvement
  • Events, Meeting or Task Coordination
  • Functional Policies and Procedures
  • Reporting
  • Risk Awareness
  • Risk Knowledge

Deadline:3rd November,2026

Interested in this role?

You'll apply on The South African Revenue Service (SARS's own site before 13 November 2026. Put your most relevant experience at the top of your CV first.

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Job details
Job TypeContract
LocationGauteng
CategoryCustomer Service & Call Centre
Experience2+ years
Posted3 November 2026
Closing Date13 November 2026
The South African Revenue Service (SARS
Gauteng

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