Head Bartender

SUMMARY:
To provide exceptional beverage service to guests at the Private Game Reserve by preparing and serving drinks professionally, maintaining high service standards, and contributing to an outstanding guest experience within a luxury hospitality environment.

• Prepare and serve alcoholic and non-alcoholic beverages to luxury lodge standards.
  - Maintain cleanliness, organisation, and presentation of all bar areas, equipment, and service stations.
  - Assist with daily bar setup and closing procedures.
  - Ensure proper care and maintenance of bar equipment and glassware.
  - Support the development of beverage menus and signature cocktail offerings.

• Provide personalised, professional, and attentive service to enhance the guest experience.
  - Engage with guests warmly while efficiently managing requests and concerns.
  - Ensure prompt and exceptional beverage service in line with luxury lodge standards.

• Manage beverage stock, inventory control, and ordering processes.
  - Conduct stock takes, minimise wastage, and maintain accurate records.
  - Ensure correct storage and rotation of beverages.
  - Monitor costs and support achievement of departmental financial targets.

• Support and motivate bar staff while ensuring high service standards.
  - Provide coaching and training to improve skills and beverage knowledge.
  - Ensure compliance with grooming, hygiene, and operational standards.
  - Assist with scheduling and staff performance management.

POSITION INFO:
Minimum Requirements Grade 12 (Matric) or equivalent advantageous. - Luxury hospitality bartending experience preferred. - Strong beverage, cocktail, wine, and bar service knowledge. - Mixology training and stock control experience advantageous. - Ability to work flexible hours, including weekends and public holidays. - Professional and well-presented appearance. Key Competencies Strong leadership, supervisory, and team management abilities. - Advanced beverage knowledge and mixology skills. - Excellent guest service and communication skills. - Strong organisation, administration, and stock control abilities. - Ability to work under pressure with attention to detail and effective problem-solving skills. - Financial awareness and ability to support cost control. Working Conditions Shift-based role including evenings, weekends, and public holidays Fast-paced luxury hospitality environment Success Indicators - Deliver exceptional guest experiences through outstanding beverage service. - Ensure efficient, profitable, and well-controlled bar operations. - Maintain effective stock control and minimise wastage. - Build and develop a skilled, high-performing bar team. - Maintain a clean, organised, and compliant bar environment.