Front Office Ambassador

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POSITION INFO:
WE’RE HIRING: FRONT OFFICE AMBASSADORS The Charlotte | ITC Hospitality Group Company Overview ITC Hospitality Group is a fast-growing, privately owned property letting and management company based in the Cape Town CBD, with over 20 years of experience in the hospitality and property management industry. The Company manages a portfolio of 4- and 5-star graded serviced apartments throughout the Cape Town CBD, Foreshore and De Waterkant. We are seeking two energetic, organised and detail-oriented Front Office Ambassadors with strong concierge experience to join our Operations team at The Charlotte, our new sister property . Successful candidates will provide a welcoming and professional guest experience while ensuring the smooth running of daily front office operations. Key Responsibilities Manage guest check-ins, check-outs and reservations. Respond to guest enquiries in person, by telephone and through company communication channels. Programme room access cards and manage guest and visitor access. Process payments, finalise guest accounts and ensure accurate billing. Provide concierge services, including arranging transport, restaurant reservations, tours and activities tailored to guests’ needs. Assist with luggage and guest requests, and provide knowledgeable recommendations on local attractions and services. Promote the Company’s services and facilities. Coordinate with housekeeping and other departments to address guest needs. Prepare clear shift handovers and maintain accurate records. Requirements Strong concierge experience is essential , including arranging guest services and providing personalised recommendations. Previous hotel reception, front office or similar hospitality experience. Good knowledge of Cape Town’s attractions, restaurants and transport options. Strong communication and customer service skills. Computer literacy, including Microsoft Office, and familiarity with hotel reservation systems. Good organisational skills and attention to detail. Ability to multitask and remain professional under pressure. Availability to work rostered weekends and public holidays, with reliable transport arrangements. Position Details Location: The Charlotte, Cape Town Salary: R7,000–R8,000 per month Current shifts: 06:00–18:00, four days on and three days off, subject to change Availability: Urgent vacancy Vacancies: Two Shortlisted candidates will be required to attend an interview and complete a one-day trial shift. To Apply Send your CV to with the subject line “Front Office Ambassador – The Charlotte” .