Guest Service:
- Welcome guests and present menus and wine lists.
- Explain dishes, ingredients and preparation methods confidently.
- Recommend suitable food and wine pairings.
- Take accurate orders and communicate dietary requirements and allergies to the kitchen.
- Coordinate with the kitchen and bar to ensure well-timed service.
- Respond attentively to guest requests and handle concerns professionally.
Restaurant Preparation & Service Standards:
- Prepare tables, polish glassware and cutlery, and ensure service areas are ready before opening.
- Follow correct food and beverage service procedures.
- Maintain clean, organised tables and service stations throughout service.
- Work closely with colleagues to ensure a smooth dining experience.
Payments & Administration:
- Capture orders accurately on the POS system.
- Prepare guest bills and process payments correctly.
- Follow cash-handling procedures and complete assigned closing duties.