Finance Operations Manager: Procure to Pay

Job Purpose

• To lead the CIB Procure-to-Pay support function and act as the primary liaison between CIB and the relevant Group functions. The role is accountable for team leadership, governance, risk and control oversight, stakeholder support, management reporting and continuous improvement.

Job Responsibilities

Leadership and stakeholder management

• Lead, allocate work to and develop subordinates.
• Act as the senior CIB escalation point for complex Procure-to-Pay matters.
• Maintain effective working relationships with Group Procurement, Accounts Payable, Travel, Card Services, Tax and CIB stakeholders.
• Clarify responsibilities and ensure queries are directed to the correct process owner.

Governance, risk and controls

• Oversee CIB adherence to Group Procure-to-Pay policies, processes, controls and systems.
• Identify operational, financial, compliance and reporting risks across the process.
• Design or coordinate appropriate CIB-level monitoring and controls where required.
• Monitor exceptions, policy breaches, aged items and unresolved control issues.
• Coordinate audit requests, issue remediation and evidence retention.

Reporting and business insight

• Provide regular CIB Procure-to-Pay reports covering process performance, spend trends, supplier matters, card and travel activities, invoice and payment challenges, VAT, B-BBEE and control matters.
• Highlight emerging risks, recurring problems, system limitations and opportunities for improvement.
• Present clear recommendations and action plans to management.
• Monitor team performance and report on the overall effectiveness of the function.

Continuous improvement

• Drive standardisation, simplification and improved user experience across CIB.
• Coordinate root-cause analysis and corrective actions for recurring issues.
• Ensure procedures, guidance material and stakeholder communications remain current.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce Accounting 

Minimum Experience Level

• 5 years role-relevant experience including 2-3 years experience managing others.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Decision Making
• Inspiring others
• Guiding Team Success
• Driving for Results
• Planning and Organizing