Credit Operations Supervisor - Collections (Pretoria)

To lead, coach and develop a team of Collections Agents to achieve collections, productivity, quality and compliance targets while ensuring an engaged, high-performing and customer-focused team. Lead the Team. Drive the Results.

Business Area

Credit Service

• Drive achievement of daily, weekly and monthly collections and operational key performance indicators. • Monitor team performance through reports, dashboards and scorecards, and implement corrective action where required. • Lead, coach and develop team members through regular feedback, training and performance discussions. • Manage poor performance, attendance, conduct and employee relations matters in line with company policies and labour legislation. • Conduct workforce planning, scheduling and resource optimisation to meet operational requirements. • Monitor call quality and compliance standards, providing coaching and feedback to improve performance. • Analyse performance trends and implement continuous improvement initiatives. • Foster a positive team culture through employee engagement, recognition and motivation initiatives. • Ensure compliance with all relevant company policies, procedures and regulatory requirements. • Participate in a rotational late-shift roster in line with operational requirements.

• Strong leadership and people management skills • Performance coaching and employee development • Analytical and problem-solving ability • Excellent verbal and written communication skills • Strong planning, organisation and decision-making skills • Proficiency in Microsoft Office, particularly Excel • Results-driven, customer-focused and highly adaptable