FIELD SERVICE TECHNICIAN

SUMMARY:
A dynamic ICT company based in Menlyn, Pretoria is currently seeking a Field Service Technician.

POSITION INFO:
Experience and Qualifications Required: Grade 12 / Matric. 2-3 years' relevant field service or technical support experience. Experience servicing and repairing printers, MFPs, copiers or similar equipment. P. Printer knowledge a must Basic networking and troubleshooting knowledge. Valid driver's license. OEM or relevant technical qualifications/certifications will be advantageous. Ability to work independently and meet service-level requirements A reliable Vehicle (Car allowance included in Total Cost to Company) Duties & Responsibilities: Attend to assigned service calls at customer premises Diagnose and repair faults on: Multifunction printers (MFPs), copiers, and printers Scanning and document management systems Ensure quick and effective fault resolution on-site Install, configure, and commission new equipment at customer sites Set up devices on networks (TCP/IP configuration, print queues, scan-to-email/folder) Ensure correct driver installation and device integration Perform user handovers and basic training where required Perform scheduled maintenance on devices as per SLA agreements Conduct routine servicing (cleaning, calibration, firmware updates) Replace consumables and parts (drums, rollers, fusers, etc.) Ensure optimal device performance and uptime Conduct advanced troubleshooting on hardware and software issues Use diagnostic tools and service manuals effectively Identify root causes of recurring faults Escalate complex issues Product Specialists Respond to service calls within agreed SLA timeframes Achieve high first-time fix rates (minimise repeat call-outs) Manage daily route planning efficiently (in coordination with Service Coordinators) Ensure timely closure of all assigned tasks Maintain professional conduct at all customer sites Communicate clearly with clients regarding faults and resolution timelines Provide technical advice and basic user training Build strong customer relationships to support retention Complete accurate job cards and service reports after each call Record parts used, labour time, and fault descriptions correctly Update service systems in real time Provide detailed feedback for escalated or recurring issues Manage boot stock and ensure correct tools and spares are maintained Maintain accountability for company-issued equipment Ensure compliance with OEM service standards and guidelines