Domain Lead

About Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the role

You own the direction, roadmap and delivery of a domain in Unifi. Your job is to make life easy by identifying opportunities and shaping practical solutions that improve client experience and business performance. You balance Unifi’s strategic priorities with hands-on problem-solving to deliver meaningful, measurable results that bring Unifi closer to our long term mission. Things move fast at Unifi, you need to be curious, comfortable with uncertainty and adapt quickly.

Responsibilities 

• Own the direction and roadmap for the domain, aligned with Unifi's overall business objectives and growth strategy 
• Prioritise initiatives and make trade-offs based on actual business value, client impact, technical complexity and available capacity to keep the team focused on what matters most
• Partner with country teams to understand their needs and challenges to use the insights to develop simple solutions to support Unifi and our clients 
• Understand client journeys, business processes and systems to identify opportunities to improve client experience and business performance.
• Investigate problems, analyse data and challenge assumptions to identify root causes and shape practical solutions.
• Manage dependencies across teams and systems, balancing domain priorities with  Unifi’s objectives. 
• Work with the business analysts and development teams to design, implement and validate solutions.
• Lead, coach and develop the business analysts while contributing directly to problem-solving and delivery.
• Track product performance and measure whether solutions achieve their intended outcomes.
• Build trust and open communication lines with country teams to create space for people to speak up when something isn’t working.
• Challenge existing processes and identify opportunities to simplify, automate and improve how we work.

• 5+ years' experience in product management, business analysis, consulting, technology, operations or a similar role.
• Experience in financial services, lending or African markets is a plus, but not essential.
• Strong data analysis skills, with the ability to spot trends, draw insights and make informed decisions. SQL skills are a big plus.
• A relevant qualification is useful, but strong analytical and problem-solving skills matter more.
• Experience taking products or projects from idea to delivery, with measurable results.
• Strong analytical and business thinking, using data to make decisions and set priorities.
• Experience building product roadmaps and working with software development teams.
• Curious and willing to challenge assumptions, ask questions and get into the detail.
• Comfortable with ambiguity and able to take an unclear problem and work out how to approach it.
• Proactive, hands-on and able to keep moving in a fast-paced environment with competing priorities.
• Able to build relationships, communicate clearly and challenge ideas respectfully.
• Takes ownership, follows through and focuses on practical results.
• Willing to travel across Africa when needed.