DIRECTOR OF WELLNESS

SUMMARY:
The hotel is a luxury boutique hospitality and wedding destination situated in the Natal Midlands. Guided by a commitment to serenity, wellness, and excellence, the hotel offers a premium guest experience across accommodation, dining, weddings, and events

POSITION INFO:
Duties & Responsibilities About the Role: This is a senior leadership role with near-total operational ownership of the spa and wellness business. The Director of Wellness will report directly to the CEO and will carry full authority over staffing, standards, day-to-day management and the guest wellness experience, with budget input and cost control - CEO sign-off is required for major capital spend. Because the facility is mid-construction, this is not a steady-state management role alone: the successful candidate will shape the wellness business from build-out through to launch and ongoing operation. Key Responsibilities: Pre-Opening \/ Build-Out: ● Provide operational input into the remaining fit-out and equipment specification for treatment rooms, hydrotherapy, ozone therapy, hammam, Rasool and sauna facilities. ● Lead vendor, equipment and product-house selection, including input into any Healing Earth licence\/franchise negotiation from an operational and product standpoint. ● Design the treatment menu, pricing strategy and service standards, aligned to the Hotel brand and 5-star positioning. ● Recruit, onboard and train the full spa team ahead of launch. ● Develop SOPs, hygiene, health & safety and compliance protocols for all wet and treatment areas. ● Plan the integration of the spa experience with the adjacent Serenity Garden. Ongoing Operations: ● Full day-to-day management of the spa: rosters, standards, guest experience and service delivery. ● Direct involvement in all spa hiring and staff management. ● Maintain and continuously elevate service standards across all treatments and facilities. ● Manage spa budgets and cost control, with major spend requiring CEO approval. ● Own supplier and product-partner relationships (including any licensed\/franchised brand). ● Ensure ongoing compliance with health, safety and hygiene regulations across all wellness facilities. ● Collaborate with marketing on spa positioning, campaigns and packages. ● Represent the wellness business at an executive level within the Hotel. Reporting & Authority: ● Reports directly to the CEO. ● Full authority over spa staffing, hiring and day-to-day operational decisions. ● Budget input and cost control; capital and major expenditure require CEO approval. Desired Experience & Qualification 5- 8 year''s proven senior leadership experience running a large-scale spa or wellness operation within a luxury (4\/5-star) hotel, resort or destination environment. Experience opening or launching a large luxury spa is preferred, though not a strict requirement. Strong commercial acumen: comfortable owning a budget, controlling costs and reporting on spa performance to executive level. Demonstrated ability to build, train and lead a full spa team from the ground up. Working knowledge of advanced wellness modalities: hydrotherapy, ozone therapy, hammam, Rasool, infrared\/traditional sauna. Experience with premium spa product houses or wellness brands is advantageous. An entrepreneurial, hands-on operator with a genuine ownership mentality, this role carries the authority and expectation of running the spa as if it were their own business. Alignment with the Hotel''s brand values, passion, play, love, real, ownership, discipline, restless and its magician\/caregiver brand personality.