Data Centre - BMS Operator

Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role:
The Data Centre BMS Operator is responsible for the continuous monitoring, operation, and administration of the Building Management System (BMS) and Environmental Monitoring System (EMS) within a critical data centre environment.
The incumbent ensures that all critical engineering alarms, environmental conditions, customer notifications, and maintenance-related system activities are monitored and actioned in real time to support 100% uptime of critical infrastructure and prevent operational disruption to the client’s business.
The role requires proactive alarm management, escalation coordination, reporting, maintenance support, and strict compliance with operational, safety, and regulatory standards.

What will you bring: 

• Grade 12 / Matric certificate
• Technical N3 / N4 Certification (Compulsory)
• CDCP Certification (Compulsory)
• Minimum 3 years’ experience in a similar technical / BMS Operator role
• Data Centre experience advantageous
• Computer literacy (MS Office, BMS/EMS platforms, CMMS systems)
• Clear criminal record
• Valid medical fitness to work in operational environment (if required)

Skills required:

• Strong BMS / EMS monitoring and control skills
• Excellent alarm management and escalation capability
• Advanced administrative and reporting skills
• Effective verbal and written communication
• Strong planning and organisational ability
• Attention to detail and high accuracy levels
• Ability to work under pressure in critical environment
• Good customer service and stakeholder engagement skills
• Ability to multitask in fast-paced environments

Knowledge reqquired:

• Building Management Systems and Environmental Monitoring Systems
• Critical Data Centre Infrastructure
• HVAC / Electrical / Mechanical plant fundamentals
• Preventative Maintenance principles
• Occupational Health and Safety Act, 85 of 1993
• ISO 9001, ISO 14001, ISO 45001 Standards
• Risk Assessment and Permit to Work processes
• Change Management Procedures
• SLA / KPI Management principles

What will you be doing:
BMS / EMS Monitoring & Alarm Management:

• Monitor BMS/EMS continuously for alarm indications
• Investigate alarms and implement/escalate rectification plans
• Post alarms to ADC/Tsebo communication channels within required SLA
• Monitor critical plant parameters against set thresholds

Customer / Operational Response Management:

• Monitor email correspondence every 5 minutes
• Action customer calls and requests promptly
• Notify Technical Manager / Senior Technician within 5 minutes of request receipt
• Ensure all customer incidents are logged and tracked

Preventative Maintenance & System Testing:

• Execute quarterly BMS maintenance activities
• Conduct annual BMS functionality tests
• Calibrate sensors and validate I/O functionality
• Maintain system backups and processor battery checks

Change Control Administration:

• Raise and document change requests on Service Now
• Present changes at Change Advisory Committee
• Distribute approved change references
• Follow up on outstanding/open change requests

Compliance / SHEQ / Risk Management:

• Ensure work complies with H&S regulations
• Verify risk assessments before commencement of work
• Escort contractors and monitor compliance
• Ensure subcontractor adherence to OHS Act and site rule

Administration & Reporting:

• Update DC Alert spreadsheet
• Close all DC alerts daily unless otherwise instructed
• Transfer inspection records to electronic format
• Assist with reports, audits, minutes, and job card administration

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.