Customer Support Technician

SUMMARY:
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POSITION INFO:
I do not know if you are currently available for a new opportunity, but we do have the following vacancy that may be of interest to you:   CUSTOMER SUPPORT TECHNICIAN Location: Based in Kempton Park; travels to customer sites as required Industry: Mining \/ Crushing & Screening \/ Heavy Mobile Equipment \/ Mechanical & Electrical Engineering Employment Type: Permanent Urgency: Immediate Our Customer Support Technicians are the face of the organisation in the field. In this role, you will ensure that crushing and screening equipment operates at peak performance while delivering exceptional customer service, technical expertise, and professional on‑site support. This position requires a strong blend of mechanical, electrical and hydraulic fault‑finding skills, field service experience, and the ability to work independently under pressure. You will represent the brand’s values, reliability, and professionalism at all customer sites. Key Responsibilities Equipment Installation — Install and commission mobile crushing and screening equipment on customer sites Field Maintenance — Perform scheduled and unscheduled maintenance and servicing Breakdown Response — Attend to repairs, breakdowns and urgent service work Fault‑Finding — Diagnose mechanical, electrical and hydraulic issues Modifications & Warranty Work — Carry out updates, modifications and warranty repairs Service Documentation — Complete accurate service reports and maintain service history On‑Site Training — Provide operational and safety training to customer personnel Parts Control — Manage parts issued and returned with accurate documentation Asset Care — Maintain company vehicles, tools and equipment to the highest standard Customer Interaction — Represent the brand professionally and uphold company values Experience Required Minimum 5 years’ field experience in crushing & screening, heavy mobile equipment, or a closely related industry Strong understanding of manufacturing processes and construction methods Experience in materials handling and\/or mobile equipment Proven ability to work to high technical and quality standards Comfortable working independently and under time pressure Computer literate (basic reporting, email, service systems) Qualifications & Technical Skills Matric (Grade 12) with English (preferred) One of the following (or equivalent): Qualified Millwright (Trade) Qualified Fitter (Trade) National Diploma in Mechanical Engineering Strong mechanical , electrical , and\/or hydraulic fault‑finding skills Attributes — The Ideal Fit Solutions‑focused and enjoys solving technical problems Takes ownership and accountability for work done on customer sites Communicates clearly and professionally Resilient and able to work under pressure and meet deadlines Strong attention to detail — both technically and in documentation Builds trust through reliability, safety awareness and consistent follow‑through Represents the brand with professionalism, pride and a positive attitude