Customer Platforms Lead

Dis-Chem Pharmacies has an opportunity available for a Customer Platforms Tribe Lead owns the platforms and applications that support digital customer engagement, online transactions, marketing, and loyalty. The role leads squads responsible for e-commerce, mobile app, loyalty systems, and related customer-facing capabilities, ensuring they integrate with core systems and deliver a seamless omni-channel experience.

• Bachelor’s degree in information systems, marketing technology, or related\7+ years’ experience in digital or customer technology
• Proven delivery of large-scale customer-facing digital

Responsibilities

Platform ownership and roadmap

• Own the customer platforms roadmap across web, app, loyalty, and digital engagement tools.
• Prioritize features with Digital, Marketing, and Commercial teams to drive customer acquisition, engagement, and retention.
• Ensure platforms support new propositions, promotions, and personalization

Delivery and operations

• Lead Agile squads in delivering enhancements, integrations, and experiments on customer platforms.
• Coordinate with infrastructure and security teams to ensure performance, availability, and protection of customer data.
• Oversee incident management and release management for digital

Governance and collaboration

• Align customer platforms with enterprise architecture patterns and integration
• Manage external vendors and partners providing digital platform
• Collaborate with Data & Analytics teams on data extraction, APIs, and insights use

Competencies

• Strong knowledge of digital channels, e-commerce, mobile apps, and loyalty
• Product-oriented mindset with ability to balance experimentation and
• Excellent collaboration with marketing, digital and commercial
• Lead, coach, and develop leaders and teams across the tribe
• Set performance expectations and manage feedback and reviews
• Manage capacity, prioritization, and capability development
• Support recruitment, succession planning, and team design

Key Performance Indicators

• Uptime and performance of customer
• Growth in digital sales, engagement and loyalty utilization attributable to platform capabilities.
• Speed of delivering customer-facing features and
• Customer and stakeholder satisfaction with digital
• Contribution to culture and leadership outcomes through employee engagement, values alignment, and leadership behaviours

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

• Market related salary
• Medical aid
• Provident fund
• Staff account