Credit Specialist

Experienced Credit Specialists – Your Expertise is Needed!

Job Overview

Job Responsibilities

• Respond to complaints, concerns and queries in accordance with company and Federal regulations.
• Maintain systematic and organized support documentation related to the handling of any dispute or internally driven requests.
• Investigate claims of identity theft and review transactions to ensure the accuracy of information furnished to consumer reporting agencies.
• Ensure compliance with FCRA in researching and responding to credit disputes, maintaining service levels and updating account statuses as necessary.
  
• Review reports to ensure accurate reporting including but not limited to, end of month reporting etc
• Assist with development of company policies and procedures in conjunction with applicable data furnishing practices.
• Act as liaison between consumer reporting agencies and organization.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year Customer Service experience on USA FSP / Banking / Insurance campaigns.
• Understanding and knowledge of the USA market.

Required Skills

• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.

Core Behaviors:
Huntswood a ResultCX company employees have:
A Winning Mindset
Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
Enable and Empower all Employees – Our employees are the heart of our success
Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
Deliver WOW!
Own It – Take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

 

• *Subject to HW incentive & remuneration policies, speak to your recruiter for more information.