Cosmeceutical Skincare Trainer

Key Responsibilities
Education and Training

• Deliver comprehensive online and in-person product, ingredient, and treatment training.
• Facilitate both theoretical and practical training sessions.
• Develop and maintain training materials, presentations, manuals, and educational resources.
• Manage and maintain training platforms and educational systems.
• Ensure all training reflects current treatment protocols, scientific developments, and industry best practices.

Clinical Support

• Provide expert guidance on skincare concerns, treatment planning, and product recommendations.
• Support customers with treatment protocols, troubleshooting, and advanced product application.
• Assist with the successful introduction of new products and treatment launches.
• Remain current with industry trends, ingredient innovations, clinical studies, and competitor activity.
• Develop and refine treatment protocols.
• Perform demonstration treatments and assist with clinical case studies when required.

Relationship Management

• Build and maintain strong customer relationships through ongoing education and support.
• Act as a trusted advisor, providing professional guidance and tailored skincare solutions.
• Respond to customer enquiries and provide timely technical and product support.
• Collaborate closely with internal teams to support customer success and business development initiatives.

Brand & Marketing Support

• Represent the company at workshops, conferences, exhibitions, launches, and industry events.
• Assist with educational webinars, digital learning initiatives, and in-clinic workshops.
• Ensure all educational content aligns with company standards and messaging.
• Provide feedback to management regarding customer needs, market trends, and training opportunities.

Administrative & Reporting Duties

• Maintain accurate records of training sessions, attendance, and customer interactions.
• Prepare training reports and provide feedback on competency assessments and implementation.
• Assist in maintaining and updating educational documentation and training resources.
• Issue training certificates where applicable.

Qualifications & Experience
Education

• Somatology or Beauty Specialist Diploma (non-negotiable).

Experience

• Minimum of 3 years’ experience as a Somatologist or Beauty Specialist.
• Previous experience in professional skincare education or training is advantageous.
• Experience within the cosmeceutical, medical aesthetics, or professional skincare industry is highly advantageous.

Skills & Competencies

• Advanced knowledge of skincare science, ingredients, skin conditions, and treatment protocols.
• Excellent presentation, facilitation, and public speaking skills.
• Strong communication and interpersonal abilities.
• Ability to educate, coach, and inspire professionals at all experience levels.
• Excellent organisational and time management skills.
• Confident practical demonstration skills.
• Strong problem-solving and critical-thinking abilities.
• Proficient in Microsoft Office.
• Ability to work independently while collaborating effectively with cross-functional teams.

Personal Attributes

• Professional appearance and demeanour aligned with a premium skincare environment.
• Passion for education and continuous learning.
• High ethical and professional standards.
• Positive, engaging, and approachable personality.
• Adaptable, confident, and resilient.
• Strong attention to detail and commitment to excellence.