Communications and Administrations Community Coordinator

Job Description

• Join a dynamic community-focused organization committed to enhancing local engagement and fostering vibrant neighborhood relations. We are seeking a dedicated Communications and Administrations Community Coordinator to support community cohesion through effective communication, administrative excellence, and relationship building in KwaZulu-Natal.

Duties:

• Conceptualise, write, and design all in-house information group posts, resident notices, updates, and the monthly newsletter.
• Produce graphic report-backs using Canva and similar tools.
• Take photographs of projects, faults, activities, and community events.
• Manage WhatsApp groups, online forms, polls, and surveys.
• Support UIP marketing initiatives using AI tools.
• Process and respond to all enquiries, complaints, and notifications from members and residents.
• Investigate and establish contact details for new property owners.
• Organise community events, clean-ups, and consultations.
• Arrange signage where needed.
• Log, track, and escalate faults on the municipal fault management system.
• Maintain accurate records of faults and follow up on resolutions.
• Liaise with Ward Councillor and build relationships with municipal officials.
• Receive and track UIP Rates Collections Schedule.
• Check and process invoices on the Municipal Supplier Portal, maintain filing systems, track payment status, and assist in budget monitoring.
• Maintain digital files, databases, contacts, and project records.
• Prepare monthly statistics on faults and resolutions.
• Manage online and municipal systems, leveraging technology and AI to streamline admin.
• Provide comprehensive administrative support.

Requirements:

• Proven communication experience, including newsletters, social media, and resident communication.
• Excellent written and spoken English.
• Comfortable using AI tools such as ChatGPT, Claude, or Gemini.
• Skills in content creation, design, and photography.
• Experience in financial administration and digital record keeping.
• Report writing and data analysis skills.
• Strong teamwork and organisational abilities.

Nice to Have:

• Experience with municipal systems and community event organisation.