Clinic Manager - Unicare SchuinVilla

Introduction

• We are seeking to appoint a Clinic Manager that is: passionate about providing patient-centered clinic services, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Clinic Service and will be based at Unicare SchuinVilla (24hr Pharmacy) in Gqeberha .

Job description

Job Objectives: 

• To lead and manager the delivery of all clinic services by aligning processes, resources, and priorities to meet patient needs, clinical standards, and financial targets.
• To drive service excellence and patient experience in order to optimise profitability and financial sustainability.
• To manage the clinic budget and resource allocation to deliver cost-effective clinic services.
• To evaluate, track and monitor service trends and patient feedback to implement continuous improvement initiatives in order to enhance patient experience and clinic performance.
• To maintain compliance with healthcare legislation, infection control protocols, and clinical governance frameworks to mitigate risk and uphold quality standards.
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
• To collaborate with internal and external stakeholders to support integrated patient care, referrals, and service expansion.
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the branch, function and activities.
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

Essential:

• Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field
• Registration with the South African Nursing Council (SANC) and relevant professional body (e.g. HPCSA)
• Proof of compliance with Continuing Professional Development (CPD) requirements.

Desirable:

• Postgraduate diploma or degree in Healthcare Management, Public Health, or Business
• Additional registration with a professional healthcare management body (e.g. SAMA, CMSA)
• Advanced Life Support (ALS) or training in infection prevention & control
• Accreditation or training in quality assurance, clinical governance, or risk management 

Job Related Experience:

Essential:

• 8 years’ of clinical experience in a primary healthcare, clinic, or hospital setting
• 3 years’ experience in a supervisory or management role within a healthcare setting
• 2 years’ experience in managing day-to-day clinic operations, including rostering, stock control, and workflow planning
• 2 years’ experience with budgeting, resource planning, and cost control in a clinic or healthcare environment

Desirable:

• 3 years’ experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health
• Exposure to revenue generation, service pricing, and financial reporting
• Experience with external audit processes (e.g., COHSASA, ISO)
• Experience implementing patient satisfaction initiatives or community outreach programmes

Job Related Knowledge:

• South African healthcare laws, clinical governance, infection control protocols, and regulatory bodies (e.g. HPCSA, SANC)
• Budgeting, cost control, and financial reporting within a healthcare setting
• Principles of clinical quality, patient safety, risk management, and incident reporting
• Understanding patient-centred care principles and managing patient feedback
• Performance management and conflict resolution
• Familiarity with international healthcare standards
• Knowledge of specialised clinic services (baby, travel, wound, women's health, etc.)
• Knowledge of healthcare billing systems and reimbursement processes
• Knowledge of marketing or community engagement in healthcare

 Job Related Skills:

• Clinic regulatory compliance
• Budgeting and financial management
• Driving profitability and expense management
• Time management
• Conflict resolution
• Problem-solving
• Customer service and patient care.
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Human resource management

Job Related Competencies:

• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Deciding and Initiating Action 
• Leading and Supervising
• Persuading and Influencing
• Adapting and Responding to Change
• Adhering to Principle and Values 
• Analysing