Client Service Support Consultant- Centurion

Role Purpose    

• We are seeking an analytical and proactive investment professional to support investment reporting, data analysis, process improvement, automation, client service, and broker engagement.
• Initially, the role will focus on producing accurate investment reports for selected clients. However, a key objective is to improve and automate reporting processes using LEAN and continuous improvement principles, reducing manual effort, increasing accuracy, and creating a scalable reporting capability.
• As efficiencies are achieved, the role will expand into broker engagement, investment support, and service enhancement, providing an opportunity to grow from a technical reporting role into a broader client-facing investment position.

This role is suited to someone who continuously seeks better ways of working by asking:

• Can this process be simplified or automated?
• How can we improve accuracy and reduce manual intervention?
• How can reporting become more insightful and scalable?
• What information adds the most value to brokers and clients?
• How can investment reporting strengthen our service proposition?
• The successful candidate will play an active role in shaping and improving the future investment reporting and servicing model.

Requirements    

• Relevant degree in Investments, Finance, Economics, Actuarial Science, Mathematics, Business, Data Analytics, or related field.
• Experience within investments, asset management, retirement funds, employee benefits, investment consulting, or a related financial-services environment.
• Experience in investment reporting and/or analytics.
• Strong excel and data-analysis skills.
• Interest in automation, data visualisation, and process improvement.
• Experience engaging with clients, advisers, or brokers is advantageous.
• Exposure to LEAN, reporting automation, process optimisation, or data analytics is beneficial.

Duties & Responsibilities    

Investment Reporting and Analysis

• Produce accurate and timely investment reports.
• Review investment performance and portfolio data for accuracy.
• Identify and communicate meaningful investment insights.
• Support investment-related queries and ad hoc analysis.
• Develop a sound understanding of investment portfolios, strategies, and market developments.
• Ensure reporting meets quality and deadline requirements.

Process Improvement and Automation

• Review and improve reporting processes.
• Identify opportunities to eliminate, simplify, or automate manual tasks.
• Apply LEAN and continuous improvement principles.
• Improve controls, validation, and reporting accuracy.
• Develop scalable, repeatable reporting solutions.
• Collaborate with stakeholders to implement enhancements and automation initiatives.

Scaling Reporting Across the Client Base

• Develop efficient and scalable reporting solutions.
• Support broader access to customised investment insights.
• Tailor reporting approaches for different client segments.
• Improve proactive communication and insight-led reporting.
• Balance efficiency with quality and relevance.

Broker Engagement and Client Support

As the role evolves:

• Build strong relationships with brokers and internal stakeholders.
• Understand broker reporting and servicing requirements.
• Gather feedback and identify improvement opportunities.
• Assist with interpreting investment information and supporting discussions.
• Contribute to an enhanced broker and client experience.

Measures of Success

Initial Success

• Deliver accurate, high-quality investment reports.
• Build investment and portfolio knowledge.
• Meet reporting deadlines.
• Apply strong quality-control practices.

Developing Success

• Reduce manual processes and increase automation.
• Improve efficiency, scalability, and controls.
• Expand access to customised reporting and insights.

Long-Term Success

• Build trusted broker relationships.
• Enhance broker and client value through quality insights.
• Contribute to a differentiated investment service proposition.
• Help shape the future of investment servicing.

Competencies    

Investment and Analytical Skills

• Understanding of investment principles, performance, and reporting.
• Strong analytical and numerical ability.
• Ability to interpret data and communicate meaningful insights.
• High attention to detail and data integrity.

Process Improvement and Innovation

• Curious, improvement-focused mindset.
• Interest in automation, technology, and process optimisation.
• Ability to simplify and standardise processes.
• Understanding of, or interest in, LEAN methodologies.
• Focus on scalable and sustainable solutions.

Client and Relationship Management

• Strong communication skills.
• Ability to engage confidently with brokers and stakeholders.
• Client-service orientation and commercial awareness.
• Ability to build trusted relationships.
• Ambitious, proactive, and accountable.
• Solutions-oriented and adaptable.
• Collaborative and delivery-focused.
• Passionate about continuous improvement and innovation.

Closing Date    

• 2026/10/30