Claims Motor Technician

Introduction

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

Role Purpose

To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

Role Family

Remote Opportunity

Disclaimer

Handling / settling motor own damage claims in accordance with applicable policies and standard operating procedures

Handling and settling claims within stipulated time frames and as per SLA’s in place

Entering into settlement negotiations with clients / brokers on behalf of Underwriters

Negotiating with various claims assessors and other related service providers

Providing Clients / Brokers with the highest standard of service

Providing Clients / Brokers with feedback on claim progress at all times

Ensuring diary system is implemented and adhered to at all times

Rendering of assistance from time to time with adhoc tasks

Maintaining and updating reserves

Attending to payment requests

Managing outstanding claims volumes

Timely responses to email and telephonic messages

Accurate record keeping

Proper time keeping and task prioritization / management

Attending to any other tasks as may be assigned from time to time

Qualifications

Matric

Computer Literacy(MS Word, Outlook and Excel)

Comfortable with Insurance Systems

Insurance qualification or studying towards

60 FAIS Credits

RE5

Experience

5 years in commercial motor claims

Intensive knowledge of commercial insurance products

Good interpersonal skills

Negotiation skills

Communication skills

Attention to Detail

Ability to work under pressure

Team player