Claims Administrator: Warranties

Job Description

• M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.
• M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
• M-Sure is seeking to employ a qualified and experienced Claims Administrator. The successful candidate will join a dynamic and highly skilled Claims Team.    
• The successful candidate will report directly to the Claims Manager.

Key Purpose

• The Claims Consultant contributes to the Organisational goals by validating and finalising claims within policy guidelines and performing all claim related functions in a manner that promotes the achievement of Company objectives and service excellence

DUTIES/ KEY RESPONSIBILITIES

• Ensure that policies and procedures are adhered to
• Ensure claims are handled accurately as per policy schedule of benefits
• Foster an environment conducive to teamwork
• Capture relevant information accurately to enable colleagues to follow-up and assist clients
• Ensure to be punctual and adhere to rosters
• Ensure to conduct assessments in a professional manner
• Ensure customer service / interaction and quality maintained on each call
• Ensure reference material / notes on claim file updated
• Effective handling of assessments, ensure accuracy
• Effective handling of queries from policy holders, dealers, area managers and financial institutions
• Sound interaction with colleagues and other departments
• Assessments referred to call centre manager for approval
• Add positive input and value to call centre meeting
• Assist with ‘walk ins’ policy holders coming to our offices with queries

EXPERIENCE, KNOWLEDGE, SKILLS, and ATTRIBUTES REQUIRED

• Client centric
• Excellent Communication Skills
• Computer literate (MS Office)
• Able to work under pressure
• Able to negotiate and resolve conflict
• Good interpersonal skills
• Attention to detail/ Accuracy
• Team player
• Flexible and adaptable
• Problem solving/lateral thinking
• Self-motivated
• Able to do mathematical calculations
• Liaise with selling/repairing dealers telephonically as well as via written correspondence
• Receive repair quotes, scrutinise and submit & authorise claims
• Attend to queries from our OEM’s, selling dealers and policy holders regarding claims and processes
• Matric or equivalent
• Computer Literate
• Admin experience, job card costing & labour rates
• Passed FAIS RE5 exam or be suitably qualified in line with date of appointment into the industry will be advantageous
• Clear Criminal record
• Own and live up to the Company values
• Attend training initiatives to improve work quality and enhance own skills

Closing Date 19 October 2026