Claims Administrator: VAPS

Job Description

• M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.
• M-Sure Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
• M-Sure is seeking to employ a qualified and experienced Claims Administrator.  The successful candidate will join a dynamic and highly skilled Claims Team.      
• The successful candidate will report directly to the Claims Team Leader.

DUTIES/KEY RESPONSIBILITIES:

• Administration of claims
• Handling incoming and outgoing mailbox
• Verifying policy details and supplying Banks/ clients with information on request; claim intimation
• Admin duties related to claims registration and claim distribution
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Verify claims documentation to mitigate risk
• Assisting other teams when the job requires it

EDUCATION AND EXPERIENCE: 

• Grade 12 / Matric
• Minimum Knowledge of the Insurance and banking (vehicle and asset finance) Industry experience
• 1 – 2 years administrative experience (Advantageous)

KNOWLEDGE AND SKILLS REQUIRED:

• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Ability to multi-task
• Deadline driven
• Action orientated
• Approachable
• Customer focused
• Proactive and engaging
• Negotiating skills
• Excellent time management
• Attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values
• Strong analytical skill

Closing Date 19 October 2026