Behavioral
- Professionalism
- Honesty
- Integrity
- Trustworthiness
Leadership
- Customer orientated
- Results orientated
- Strategy development
- People management
- Client service focus
Knowledge
- Relationship between SAP data management and business processes
- Data management
- Data quality
- Eskom information systems
- Customer services business processes
- SAP Technical database
- Customer service and SAP products
- Advanced work knowledge of Microsoft SAP
- Good work knowledge of SAP
Skill
- Communication and presentation
- Good decision making
- Report writing
- Attention to detail
- Planning and organisational
- Strong analytical and problem-solving
- Group facilitation and conflict resolution
- Research
- Management consulting
- Function at executive level
- Interpersonal
- High business acumen
- Critical and strategic thinker
Key Responsibilities
- Develop and implement a structured problem solving and decision-making methodology, tools and techniques.
- Collaborate with project teams, provide advisory services for problem solving and decision-making methodologies and design effective presentations.
- Develop and maintain user manuals and provide training.
- Provide personal leadership.
- Provide personal development.
- Provide external leadership
Minimum requirements
Qualification(s):
- B Degree/BTech/National Higher Diploma/Advanced Diploma in Information Systems/Analytics/Commerce/Science/Engineering/Statistics/Business Management at NQF7 with 360 credits
Related Minimum Experience:
- Minimum of 7 years of Industry related experience and track record in data analytics management, data analytics tools and reporting and interpretation.