Business Operations Manager: Property

SUMMARY:
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POSITION INFO:
An established residential property group managing hundreds of unique residential units in Johannesburg CBD is seeking a hands-on, systems-oriented Business Operations Manager to act as the Managing Director’s operational right hand. KEY RESPONSIBILITIES Operations & Vetting Ownership: Oversee end-to-end tenant application pipelines, document verification, credit checks, lease generation, and deposit reconciliation. Sales & Agent Coordination: Manage lead allocation, track letting agent performance/stats, and ensure rapid response times across viewing schedules. Customer Care Oversight: Triage escalated tenant queries and maintain knowledge bases for automated communication channels. Tenancy Lifecycle: Coordinate unit transfers, move-out inspections, parking registers, and dispute resolutions alongside live-in building teams. Financial Administration: Own monthly property software loading lists (leases, transfers, fees) and reconcile weekly pricing and vacancy schedules. Systems & Process Improvement: Act as the lead power-user for custom operational software—defining workflow specs, testing updates, and optimizing business processes. Team Leadership: Support the MD in holding site staff and suppliers accountable to performance standards. REQUIREMENTS & COMPETENCIES Minimum 3+ years in an operations, office management, or business administration role with end-to-end process ownership. (Property management is an advantage). Systems Mindset: Strong ability to analyse workflows, spot operational gaps, and translate requirements into clear system rules. Administrative Precision: Exceptional numerical accuracy (deposits, pro-rata rent, reconciliations). Communication & Tech Skills: Excellent written English, strong interpersonal judgment, and complete comfort working in CRMs, spreadsheets, and messaging platforms. Self-Driven Generalist: Highly organized with a \"get-it-done\" attitude to manage multiple moving parts independently. Background Checks : Valid driver’s licence, clear criminal record, and contactable references This role will suit an operational generalist who excels at process ownership, systems improvement, and coordinating people. This is full time office based role with regular visits to the properties.