Property Manager

The purpose of the Property Manager role is to lead the end-to-end performance of an assigned portfolio of properties, with accountability for profitability, asset value, tenant performance, operational standards and risk management. The role translates property and financial objectives into portfolio plans, makes sound commercial decisions within delegated authority, and ensures properties remain well maintained, compliant and responsive to market needs. It manages multiple facilities, shopping centres, tenants and assets, and leads the financial, operational, facilities, administrative and people activities required to achieve agreed performance outcomes.

About the role

The purpose of the Property Manager role is to lead the end-to-end performance of an assigned portfolio of properties, with accountability for profitability, asset value, tenant performance, operational standards and risk management. The role translates property and financial objectives into portfolio plans, makes sound commercial decisions within delegated authority, and ensures properties remain well maintained, compliant and responsive to market needs. It manages multiple facilities, shopping centres, tenants and assets, and leads the financial, operational, facilities, administrative and people activities required to achieve agreed performance outcomes.

What you'll do

Financial Management

• Prepare, motivate and manage the annual portfolio budget, forecasts and financial plans in line with approved business targets.
• Take accountability for portfolio income, operating costs, recoveries, occupancy, arrears and overall profitability.
• Analyse monthly financial results, identify material variances and trends, and implement corrective actions to protect performance.
• Evaluate property expenditure, maintenance priorities, concessions and commercial proposals and provide recommendations based on risk and return.
• Manage rental and utilities arrears, bad debt, municipal and insurance recoveries, and escalated collection matters in line with policy.
• Oversee portfolio audits, final accounts and financial controls, ensuring accurate records and timely resolution of audit findings.
• Report portfolio performance, risks and forward-looking actions to leadership, including vacancies, arrears, lease exposure and investment requirements.

Operational Management

• Develop and execute portfolio plans that support property performance, profitability, tenant sustainability and asset value.
• Ensure property practices, policies and processes are consistently applied across the portfolio, with material risks identified, monitored and mitigated.
• Take accountability for leasing performance, including tenant sourcing, renewals, lease negotiations, contract administration and the timely loading of approved leases.
• Negotiate commercially sound lease agreements and make recommendations on terms, concessions and tenant arrangements within delegated authority.
• Monitor fulfilment of contractual obligations and resolve escalated tenant, landlord and property matters within agreed standards.
• Optimise the tenant mix and occupancy of each property by assessing market demand, store viability, portfolio risk and commercial return.
• Build and maintain effective relationships with tenants, landlords, developers, property agents and internal stakeholders to support portfolio outcomes.
• Lead cross-functional delivery of property and infrastructure requirements, ensuring dependencies, timelines and service expectations are managed.
• Identify market, customer and property opportunities that improve utilisation, income, traffic and long-term value across the portfolio.
• Provide clear portfolio performance insights and recommendations to leadership to support informed property decisions.

People Management

• Lead the property team in delivering portfolio, compliance, service and financial targets, with clear accountability for results.
• Translate portfolio priorities into team objectives, allocate work and monitor delivery against agreed performance standards.
• Coach and develop team members, address performance gaps and build the capability required to manage operational and stakeholder demands.
• Promote consistent decision-making, collaboration and ownership across the team and relevant service partners.

What you bring

• Degree or Diploma in Finance (Preferred)
• Degree or Diploma in Property Studies, Business, Legal or an equivalent field 
• Certificate in Shopping Centre Management or a relevant postgraduate property qualification
• Property management experience, including accountability for a multi-site or commercially significant property portfolio in a large and complex organisation 
• Demonstrated experience in lease negotiation, tenant management, portfolio budgeting, financial analysis, arrears management and facilities oversight.
• Strong knowledge of property legislation, agreements, contracts, rentals, financial controls and Occupational Health and Safety requirements – (essential).
• Knowledge of the retail property market, store viability, tenant mix and shopping centre development.
• Ability to travel at short notice in line with operational requirements.
• Advanced proficiency in MS Office 365, particularly Excel 
• Exposure to RSA and Non-RSA operations and properties –
• Exposure to SAP