Business Manager (Witbank Business Centre)

Purpose Statement

• To provide a proactive Business Banking sales and service management function that will retain and grow a portfolio of Business clients.
• To and identify and implement value-adding and specialised Business Banking financial product solutions from a range of standard and/or customised offerings.
• The role includes visiting clients at business premises (frequent travel).

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Similar

Experience
Minimum:

• Banking experience of at least 5 years – of which at least 3 years spent in the Business Banking environment.
• Managing a complex portfolio of Business customers with a service and financial analysis focus.
• Significant experience in preparing and motivating Credit applications.
• Cost control and sales management.

Ideal:

• 1-2 years managerial leadership / managerial experience.
• Managing a small Business Centre.

Knowledge
Minimum:

• Principles and practices of business economics and the current business economic environment. 
• Customer relationship management (CRM) principles and techniques.
• Different industry sectors and sector risk profiles / trends; this includes an understanding of the impact of climatic conditions on the agricultural market (if there are agric. clients in the portfolio). 
• Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio. 
• General banking practices and procedures. 
• Knowledge of competitor product offerings / channels / operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities.
• Legal entities (companies, close corporations, sole proprietorships, etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Able to extract, analyse and apply CRM insights to influence the client management approach and strategy.
• General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the Business market.

Ideal:

• Features, benefits and value propositions of the respective company product / service offerings. 
• Multi-level products available and pricing structures.
• Current taxation laws as they apply to customers. 
• Good knowledge of administration processes and procedures pertaining to Business Banking transactions.
• Financial Modelling; activity-based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry / sector specific).

Skills

• Analytical Skills
• Problem solving skills
• Decision making skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Interpersonal & Relationship management Skills
• Influencing Skills
• Negotiation skills
• Commercial Thinking Skills
• Strategic Thinking Skills