Branch Manager

PURPOSE OF THE JOB

To lead the Metrofile branch in the assigned region by delivering on both revenue growth and operational excellence objectives. The role includes actively marketing and selling Metrofile’s services, maintaining strong client relationships, and overseeing the operational delivery of services according to SLAs. The Branch Manager ensures strategic alignment between client needs, operational efficiency, and overall business targets.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Sales Management

• Promote Metrofile’s full product and service offering to existing and potential clients within the region.
• Act as the primary point of contact for customer proposals, pricing (within Authority Framework), and customised service solutions.
• Address and resolve client service issues quickly and professionally.
• Maintain strong, proactive relationships with all key regional clients.
• Monitor market activity and competitor behaviour and report relevant insights to the General Manager.
• Submit weekly reports on sales performance, pipeline activity, and client engagements.
• Ensure that the regional CRM database is accurate and current.
• Present tailored proposals and solutions that address client-specific document management needs.
• Remain updated on relevant compliance and legislative frameworks (e.g., POPIA, document retention policies).

Operational Management

• Ensure that all services are delivered in line with SLAs, SOPs, and client expectations.
• Continuously review and refine operational workflows to drive efficiencies and reduce turnaround time.
• Optimise use of fleet vehicles, monitor maintenance schedules, and enforce brand compliance.
• Oversee the accuracy and timeliness of retrieval, delivery, and storage of records and documents.
• Manage stock and supplies effectively, ensuring proper dispatch, receiving, and recordkeeping.
• Ensure all facilities are compliant with OSH Act and Metrofile’s housekeeping and safety standards.
• Monitor capacity utilisation and produce monthly operational performance reports (e.g., vehicle usage, box movements, file requests, imaging output).
• Approve operational Capex requests and submit justifications when needed.
• Lead business continuity practices and ensure physical site security.

People Management

• Lead a regional team (1–30 employees, depending on branch size), promoting high morale, productivity, and accountability.
• Recruit, onboard, and upskill staff to meet current and future operational and sales demands.
• Apply company HR policies and manage employee relations, discipline, and performance fairly and consistently.
• Foster a culture of collaboration, service excellence, and continuous improvement.
• Coordinate performance reviews and staff development plans.

Financial and Cost Control

• Contribute to the regional budget planning process by providing insights from both sales and operations.
• Monitor and control branch-level expenditure, optimising resources to remain within budget.
• Identify cost-saving opportunities without compromising service delivery or staff well-being.

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Diploma or Degree in Sales, Operations Management, Logistics, Supply Chain, or related field.
• Minimum 5 years’ experience in a service industry with a proven track record in sales. Minimum 2 years' experience managing a small- to medium-sized team.
• Computer literate (MS Office Suite, CRM tools).
• Operational reporting.
• Budget tracking.
• Strong interpersonal and negotiation skills.
• Business acumen.
• Excellent communication.
• Client orientation.
• Team leadership.
• Valid driver’s license and own transport.
• Ability to travel.
• Entrepreneurial and self-starter mindset.