Bartender

SUMMARY:
Job Summary
The Bartender is responsible for delivering an exceptional five-star beverage experience by preparing, presenting, and serving drinks to the highest standards. This role requires excellent product knowledge, creativity, attention to detail, and a warm, professional approach to guest interaction in a luxury lodge environment.

Duties and Responsibilities
Guest Experience & Service Excellence

• Provide warm, professional, and personalised bar service to all guests.
• Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
• Anticipate guest preferences and create memorable, tailored experiences.
• Handle guest feedback and requests professionally, escalating issues when necessary.

• Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards.
• Ensure consistent quality, presentation, and portion control.
• Maintain bar mise en place, cleanliness, and presentation at all times.
• Assist with beverage service during meals, boma dinners, bush events, and private functions.

• Assist with stock counts, requisitions, and stock rotation.
• Ensure correct storage and handling of all beverages.
• Minimise wastage, breakages, and stock variances.
• Report low stock levels and equipment issues promptly.

• Adhere strictly to HACCP, hygiene, and cleanliness standards.
• Ensure responsible alcohol service in line with lodge policy and South African liquor regulations.
• Maintain a safe and tidy bar environment for guests and staff.
• Follow wildlife safety protocols applicable to outdoor bar areas.

• Work closely with waiters, F&B Supervisors, kitchen staff, and management.
• Attend daily briefings and contribute to smooth service flow.
• Communicate guest preferences, special occasions, and beverage requirements.

• Assist with cash handling and POS procedures where applicable.
• Complete daily cleaning schedules and bar checklists.
• Ensure compliance with SOPs and brand standards.

POSITION INFO:
Core Competencies Excellent interpersonal and communication skills Strong product knowledge and attention to detail Passion for beverages and guest service Ability to work calmly in a fast-paced environment Professional appearance and demeanour Organisational and time-management skills Cultural awareness and emotional intelligence Working Environment Remote Big 5 safari lodge setting Live-in position (where applicable) Shift work including early mornings, evenings, weekends, and public holidays Outdoor and bush dining environments