Assistant Management Couple

SUMMARY:
A five-star boutique safari lodge in the heart of the Greater Kruger is seeking a capable ASSISTANT MANAGEMENT COUPLE to join their team

POSITION INFO:
This is an ideal opportunity for a mature, calm couple who work well together; one partner leads operations and guiding, the other leads guest experience and service standards, supporting an established HOD team in a remote bush setting. Core Criteria: Previous experience in a luxury safari lodge or comparable high-end hospitality environment Operations & Safari partner: experienced, qualified field guide (FGASA Lead Trails and valid firearm competency) Guest Experience partner: solid experience in guest service and cross-department coordination Strong interpersonal skills and the ability to work constructively with an established team Mature, solutions-focused approach; able to maintain standards without micromanaging Practical, hands-on, with strong attention to detail and reliable follow-through Comfortable with clear reporting lines and direct oversight from the Executive Directors Comfortable living and working in a remote, unfenced reserve Long-term interest in growing into broader senior lodge management Core Responsibilities: Both partners: Share responsibility for daily management communication, HOD coordination and handovers Escalate significant matters and submit joint weekly reports to the Executive Directors Support HODs with accountability and action tracking while respecting departmental ownership Operations & Safari partner: Conduct game drives and walking safaris, with a strong focus on guest safety Uphold safari and guiding standards, and support the guiding team Oversee daily lodge operations, coordination and follow-through Monitor maintenance priorities, infrastructure needs and defects Oversee health and safety compliance, as well as vehicle and equipment condition Guest Experience partner: Coordinate the guest journey from pre-arrival to departure Monitor room, public-area and service standards for consistency Manage guest preferences, dietary requirements and special occasions Align Front of House, Housekeeping, Kitchen, F&B and Safari teams Handle guest feedback and service recovery Provide Reservations relief when required Support lodge presentation and aesthetic standards On Offer: Live-in position, with accommodation and meals provided Salary of R20,000 to R30,000 per month per person, depending on experience Medical aid and provident fund contributions after 4 months 21 days' annual leave