Assistant Resident Manager

SUMMARY:
Assistant Lodge Manager

POSITION INFO:
ASSISTANT RESIDENT MANAGER Bela Bela, Limpopo | Luxury 5-Star Safari Lodge An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager. We are looking for a strong, hands-on leader with a solid background in luxury lodge operations, excellent Front Office and Food & Beverage management experience, and the ability to take charge of the lodge in the absence of the Resident Lodge Manager. THE ROLE Operations & Administration Assist with the day-to-day management and smooth running of lodge operations. Successfully oversee the lodge in the absence of the Resident Lodge Manager. Ensure effective Front Office management, administration and operational controls. Manage lodge systems, reporting, financial controls and operational procedures. Drive the lodge's quality plan and ensure all company standards are consistently maintained. Guest Experience & Hospitality Maintain exceptional guest service standards and ensure memorable guest experiences. Drive hospitality standards to new levels through innovation and attention to detail. Build strong relationships with guests, travel agents, industry partners and the local community. Effectively manage guest expectations and resolve challenging situations. Leadership & Team Development Lead, train, motivate and develop the lodge team. Provide effective operational leadership while encouraging a positive team culture. Lead by example and share knowledge to inspire and develop others. Manage performance and ensure adherence to company policies and procedures. Financial & Operational Management Manage costs and maintain effective financial controls. Ensure operational efficiency and adherence to company standards. Support broader group objectives and initiatives as directed by Head Office. WHO WE'RE LOOKING FOR Minimum 5 years' experience in a similar management position within a 5-star lodge environment. Matric qualification. Proven experience in Front Office and F&B management, with strong Front Office administration skills. Previous Front Office Management experience is essential. Strong leadership and team management capabilities. Excellent administrative, financial and computer skills. Knowledge of game reserve operations. Experience with Nebula and OPERA, or similar PMS/POS systems, is required. Excellent command of English, with strong interpersonal and communication skills. Guest-centric, innovative and solutions-driven approach. Well-spoken, professional and presentable. Ability to multitask, work under pressure and take initiative. Strong organisational skills, diligence and attention to detail. A formal hospitality degree or diploma will be advantageous. THE DETAILS Location: Bela Bela, Limpopo Remuneration: Market Related - depending on experience Position: Live-in Benefits: Accommodation and meals provided while on duty. Medical Aid and Provident fund contributions Additional information: Candidates must be able to attend face-to-face interviews in Bela Bela. Unfortunately, candidates with pets cannot be accommodated due to the location. INTERESTED? Email your CV to