Assistant Lodge Manager

SUMMARY:

• Delivering exceptional guest experiences from arrival to departure.
• Leading and motivating lodge staff through a hands-on management style.
• Overseeing Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
• Assisting with lodge administration, reporting and operational planning.
• Maintaining the highest standards of presentation and service throughout the lodge.
• Handling guest requests and resolving challenges professionally.
• Supporting and developing team members through coaching and leadership.
• Building lasting relationships with guests, colleagues and travel partners.

POSITION INFO:
Minimum Requirements Previous experience in a luxury lodge or five-star hospitality environment A genuine passion for guest service and creating unforgettable experiences. Excellent communication and interpersonal skills. Strong leadership, organisational and problem-solving abilities. Computer literacy and experience with hospitality management systems. Valid driver's licence. Rooms Division Experience Practical with some experience in maintenance Professional presentation and a positive, can-do attitude. A willingness to live and work in a remote bush environment. One partner should have experience in: Lodge Operations Guest Relations Front Office Food & Beverage Housekeeping Staff Management Administration and Reporting The second partner should have experience in one or more of the following: Safari Guiding (FGASA qualification advantageous) Hospitality Operations Food & Beverage Maintenance Guest Activities General Lodge Management