Air Freight Senior Specialist

Job purpose:

• Coordinates the delivery and follow up of air shipments on behalf of customer.
• To be the single point of contact for all freight requests and information.
• Processes, handles and distributes all required documents in the receiving areas
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures

DHL Global Forwarding has an opening Air Freight Senior Specialist in Johannesburg, South Africa.  Join us in connecting people and improving lives!

In thisAir Freight Senior Specialist position

• Provide front line contact with customer.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Monitoring and following up on shipments until delivery.
• Creates/confirms transport order to ensure delivery of the shipment to the final customer
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Import documents to counterparts(carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• Attending to client queries as required.
• Making sure all operational KPI’s are met and maintained
• Monthly KPI reporting if required
• Handle customer complaints
• Develop and maintain customer relationships with existing customers.
• Manage the clients requirements outlined on client SOP and DHL GF Standard Work Manuals.
• Assist Airfreight Import Manager to meet department targets.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Maintain good relationships with colleagues in various operations. Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Maintains excellent relationships with suppliers
• Monitor shipments on a daily basis.
• Keeping record of the status of shipments.
• Raising CCM’s and OI’s where required.
• Capture and monitor system time stamps required for client status reports and KPI’s.
• Constantly demonstrating and living the values of DHL

Now, here is what we need from you!

• Extensive knowledge of Air Freight Logistics and Operations
• Global Logistics and Geographical knowledge
• Strong Communication skills (both written and verbal)
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Good administration skills
• Results driven and attention to details
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Weekend Overtime if required