We have a position available for an actuarial analyst
Company: King Price Insurance
Purpose of position:
The Actuarial Analyst will be working closely with the call centre departments to translate questions from business into data-driven solutions. Their main task will be to ensure that stakeholder needs are fully met, and to see projects through from ideation to the final report or solution. Creating nudges for the next best action on a policy will be one of the main projects, along with creating leads for the internal call centre to outbound.
Responsibilities:
Exploratory analytics (core focus)
Analysing data to provide insights into issues and pain points in the call centre.
Understanding business processes and where potential blind spots might be.
Iterating with call centre management to produce ad-hoc reports that a non-technical reader can act on.
Creating new dashboards that allow management to easily identify issues in the call centre processes.
Nudge and lead creation:
Create triggers from existing datasets based on business requirements.
Work with several teams to output nudges and leads to different channels.
Assess performance of campaigns and provide insights to business.
Continue automation of lead creation to simplify process of rolling out future campaigns.
Commission support: