Account Manager, Customer Growth -Cape Town

What We’re Looking For:

• We're looking for a commercially driven Account Manager who excels at growing customer relationships, uncovering new opportunities, and delivering measurable revenue outcomes.
• In this role, you will own a portfolio of Meltwater customers, taking accountability for customer growth, retention, and long-term commercial success. You'll identify expansion opportunities, lead commercial conversations, and partner with customers to help them maximise the value of their investment. Working closely with Customer Success, Renewals, and other GTM teams, you'll ensure a coordinated approach while maintaining ownership of the commercial strategy and outcomes within your accounts.
• Success in this role requires a proactive and strategic mindset. You'll develop a deep understanding of your customers' businesses, identify risks and opportunities early, and take decisive action to drive results. We're looking for someone who is curious, data-driven, collaborative, and accountable. Someone who builds momentum through strong planning, effective execution, and a relentless focus on customer and business growth.

What You’ll Do:

• Own a clear expansion and upsell quota, taking accountability for driving commercial growth across your portfolio and delivering against ACV targets.
• Generate and manage your own pipeline by identifying opportunities within existing customer accounts, creating demand, and executing a proactive growth strategy rather than waiting for opportunities to emerge.
• Lead deal execution from discovery through close, navigating complex sales cycles and driving opportunities to successful commercial outcomes.
• Expand customer adoption by understanding business objectives, uncovering unmet needs, and positioning the right solutions to deliver measurable value.
• Partner closely with Customer Success, Renewals, and other GTM teams to ensure a coordinated customer experience, aligned account strategies, and seamless execution across the customer lifecycle.
• Develop and execute territory and account plans that prioritise growth opportunities, strengthen customer engagement, and maximise portfolio performance.
• Maintain forecasting accuracy and operational rigour through effective pipeline management, opportunity inspection, and revenue forecasting processes.

Who This is For:

• Account Managers with experience in B2B SaaS who are confident leading commercial conversations, not just relationship management.
• Professionals who understand the difference between retention and growth strategies and can successfully navigate both.
• Individuals who leverage AI as part of their day-to-day workflow, whether for account research, risk analysis, customer engagement, or pipeline management.
• Data-driven operators who proactively identify risks and opportunities, using insights to drive action rather than waiting for direction.
• Strategic thinkers who build and own account plans, developing thoughtful approaches to customer growth, retention, and long-term success.
• Curious, accountable professionals who can reflect on past successes, learn from challenges, and continuously improve their approach.

What You'll Bring:

• A bachelor's degree or equivalent professional experience.
• Strong written and verbal communication skills in English.
• 2–5 years of experience in B2B SaaS sales, account management, customer growth, or a quota-carrying commercial role.
• A proven track record of achieving or exceeding revenue targets through new business, account growth, expansion, renewals, or cross-sell opportunities.
• Experience managing customer relationships and navigating multiple stakeholders to drive commercial outcomes.
• A demonstrated ability to work collaboratively across teams, building strong partnerships with cross-functional stakeholders to achieve shared business goals.
• Eligibility to work in the country of hire.
• Experience using Salesforce or a similar CRM to manage pipeline, forecasting, and customer activity.
• Experience within media intelligence, PR, marketing technology, or a related SaaS environment is a plus.