Service Desk vacancy has arisen for suitable candidates to provide an initial point of contact and support to customers, assisting them with IT hardware and software problems via phone, email or remote assistance. Please refer to the minimum requirements, duties, and responsibilities below for further information.
Requirements
- Matric
- Minimum 1-year previous support experience within an IT support environment or similar role supporting customers
- Experience with using and troubleshooting Microsoft Office 2010 (2013) with emphasis on MS Outlook, MS Word, MS Excel, and MS PowerPoint
- Experience with using and troubleshooting Windows 10/x & MacOS X
- An understanding of ITIL, ITIL’s framework and how this applies to the IT Function
- Experience in supporting Users in a Citrix Environment or remote desktop tools
Responsibilities
- To provide technical support; answering support queries via phone, email & self-service
- Supporting users via remote assistance, providing a high level of resolution at first contact
- To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
- To take ownership of user Incidents and be proactive when dealing with user issues
- To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
- To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management)
- Respond to requests from users and help them resolve hardware or software requirements
Company
Transputec
Salary Range
R13 000 a month
Apply Online
Was this helpful?
0 / 0
#IT #Service Desk