Warehouse Controller

Job Purpose

•  To manage and control all warehouse operations relating to receiving, storage, stock control, FEFO management, replenishment, picking, checking, loading, dispatch, inventory accuracy, food safety, cold-chain integrity and customer service within fresh and frozen distribution operations

Key Responsibilities

•  Manage production receiving activities; control storage and racking operations; ensure FEFO compliance; maintain inventory accuracy; manage replenishment and picking activities; control HU scanning and dispatch verification; oversee loading operations; maintain cold chain compliance; manage food safety and SHEQ requirements; lead warehouse teams; produce operational and inventory reports; ensure customer service standards are achieved.

Strategy Execution

• Work closely with the Warehouse Manager and/or Logistics Manager and the transport management team to ensure the delivery of an integrated supply chain benefit and strategic target achievement
• Drive the implementation of improvements in PBCS warehouse operations to achieve significant gains in efficiency
• Ensure the implementation of warehouse best operating practices and standardized procedures / practices throughout the warehouse
• Manage the system for keeping PBCS stock control systems up to date and plan future capacity requirements based on forward planning on volumes from production and Distribution

Operations Management

• Control and monitor PBCS inventory levels and replenishment processes
• Maintain the physical condition of the warehouse(s) by planning and implementing new design layouts in conjunction with the Warehouse Manager/ Logistics Manager; inspecting facilities and equipment; issuing work orders for repair and requisitions for replacement
• Manage PBCS operational requirements by deploying warehouse operational and administrative employees and following up on work results
• Continuously consider cost reducing strategies over all activities of the warehouse
• Manage the housekeeping of the warehouse(s) and surrounding area
• Plan the arrangement of goods within the warehouse and ensure special requirements for certain stock, such as Fresh goods are met
• Manage the system of picking, checking and loading to ensure productivity and compliance targets are met.
• Ensures that all tasks, activities and operations that are carried out on the day shift are coordinated with night duties and activities.
• Effectively and in a timely manner communicate with the Logistics Manager and Warehouse Manager regarding any issues, exceptions or problems occurring on the nightshift that warrant their attention
• Ensure customer orders are filled and loaded on trucks in the proper order as described in the loading SOP to achieve best utilization per load.
• Ensure that all orders are executed out of the warehouse, goods are not damaged in the process of loading and product integrity is within specifications of loading
• Manage the execution of the transport plan for PBCS
• Oversee returns and the document process back into SAP via returns process, on QA inspection, temperature, and detail analysis on identification on returns on a Factory report for Sign off.
• Perform regular system health checks regarding replenishments, transfers, returns not completed on standard General Management practices

Warehouse Maintenance Management

• Oversee the warehouse administration, ensuring that all goods receipting and issuing documents are accurately and promptly processed and signed off
• Monitor the warehouse billing status, paperwork is complete as a pack on operation requirements on Picking slip, Stock exit, QA temperature checks, weighbridge slip and Pallet slip is complied
• Ensure computerized administration and automated storage and retrieval systems are accurately maintained.
• Analyse and provide the inventory report, IN/OUT status report, dead stock report, goods age report, consumption report, manpower status report to the Logistics Manager
• Audit daily labour and billing reports

Warehouse Maintenance Management

• Oversee the planned and unplanned maintenance of warehouse equipment, ensure Job card process is following with Engineering

Customers Service Level Management

• Resolve issues encountered around damaged or short stock on complaints

Risk Management

• Ensure ISO compliance throughout the warehouse(s), including health and safety and food safety.
• Conduct daily health inspections and risk compliance inspections incorporating:
• forklift inspections
• lighting inspections
• reach truck inspections
• facility inspections
• damaged stock
• Participate in the risk committee and in HIRA work studies.
• Ensure warehouse compliance with all national and provincial legislation and regulations, international SHERQ standards and with company and Principal policies in a Poultry industry
• Ensure the safeguarding of warehouse operations and contents by establishing and monitoring security procedures and protocols on site and at the back door of PBCS

Team Management

• Monitor team performance and provide regular performance feedback
• Coach and support the team where necessary to achieve objectives.
• Lead the team towards meeting the strategy and targets through regular communication and utilization of the full organizational talent management tool set.
• Address poor performance in individuals and teams in accordance with company policy and the relevant legislation
• Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon

KPI's

• Picking, checking and loading efficiencies
• Health and safety compliance
• Billing status
• System accuracy
• Warehouse layout
• Truck utilization
• Picking / loading rates

KEY RELATIONSHIP

Customer Relationships

• Extensive interaction with Production, QA, Dispatch, Logistics, Finance, Warehouse Operations, Auditors, Customers and Service Providers to ensure operational excellence and customer satisfaction. 

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• National Diploma in Logistics, Warehousing, Supply Chain Management or Operations Management.4 - 6 years’ experience in a warehouse environment,
• 3 years of which in a Supervisory / Team Leader position
• Minimum 3–5 years warehouse experience. Minimum 2–3 years supervisory experience. FMCG or poultry industry experience required. Cold-chain warehouse experience advantageous.

Skills and Competencies

• Comprehensive knowledge of warehouse operations, SAP/WMS systems, inventory control, stock management, FEFO principles, cold chain management, food safety standards, HACCP, ISO/FSSC requirements, team leadership and analytical reporting
• Leadership; Planning and Organising; Inventory Management; Analytical Thinking; Team Management; Customer Service Orientation; Accountability; Communication; Problem Solving; Decision Making; Continuous Improvement; Safety Leadership.