Warehouse Administrator (GRA)

Key Responsibilities

• Manage: Outstanding PODs
• Process returns transaction in QAD-AS1.
• Verify quantities eligible for customer credit.
• Maintain Customer Return Site
• Ensure Customer queries are attended to and resolved
• Ensure TSP Transfers are received and credit processed on QAD-AS1.
• Support POD Clerk and Inventory when required
• GRA Operations & Stock Flow
• Manage and coordinate the inflow and outflow of stock within the GRA area
• Verify and release: Good stock from GRA back to warehouse and Reworked stock for reintegration
• Ensure all stock movements are accurately checked and recorded
• Inventory Control & Accuracy
• Maintain accurate inventory stock balances
• Resolve all stock issues to ensure completion of checking processes
• Inspect stock integrity and ensure system alignment
• Create STOs (Stock Transfer Orders) for TSP returns from depots
• Returns, POD & Administration
• Administer principals’ stock, including Receiving and verification of goods and System processing and issue resolution
• Manage: Outstanding PODs (Proof of Delivery) and POD processing and credit notes
• Batch submissions to third-party data managers
• Process returns documentation: Returns to suppliers, Donation sand safe disposal approvals and manage special collection
• order returns to hubs
• Stock Handling & Quality Control
• Perform: De-stacking, labelling, and sorting of products and Identification and removal of damaged stock
• Minimize damages through proper handling practices and Sort and collate damages daily
• Ensure product safety, quality, and integrity are not compromised
• Housekeeping, Hygiene & Safety
• Maintain high standards of: Housekeeping, Hygiene Safety within the GRA area and ensure daily cleaning and compliance
• checks
• Adhere to SHE (Safety, Health& Environment) standards and best practices and Report unsafe conditions or behaviours
• impacting product integrity
• Stock Counts & Operational Support
• Participate in: Warehouse stock counts and Monthly inventory counts
• Support operations across other areas when required and contribute to overall warehouse productivity and efficiency
• SOP Compliance & Governance
• Perform all duties according to Standard Operating Procedures (SOPs)
• Ensure compliance with: Company policies and Warehouse operational standards
• Report all issues, discrepancies, and risks to Supervisors/Controllers
• Teamwork & Communication
• Work effectively within a team environment
• Communicate clearly with: Supervisors, Controllers, and Operational teams
• Contribute to a productive and collaborative workplace
• Performance & Work Ethic
• Complete all tasks accurately and within deadlines
• Work under pressure in a fast-paced environment
• Demonstrate: Attention to detail, Integrity and ethical behavior and Pride in work quality
• Take on additional duties and responsibilities as required
• Support and participate in change initiatives
• Identify process improvement opportunities and actively seek feedback and develop skills
• Take responsibility for personal growth and performance                    

PDHL Core Competencies & Skills.  

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development

Skills/Experience

• Computer literacy
• Communication skills
• Ability to work within a rapidly changing environment
• Computer literacy (WMS / ERP systems)
• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Problem-solving ability
• Ability to work under pressure and meet deadlines
• Adaptability in a rapidly changing environment
• Strong teamwork and interpersonal skills
• Deadline driven
• 1 - 2 years Logistics / Warehousing experience
• Achieve work targets and is willing to take on additional roles / responsibilities
• Reaching daily target
• Ability to work under pressure

Qualifications

•  Matric

Languages

• English - verbal and written.