Waiter/Waitress

SUMMARY:
Our Client is looking for a Waiter/Waitress to join their team.

POSITION INFO:
Area\/Location: Franschhoek An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality team. The role is responsible for delivering a refined dining experience, ensuring professional, warm, and discreet service in line with five-star standards. A passion for food, wine, and creating memorable guest experiences is essential. Main Responsibilities: Greet guests warmly and professionally in accordance with service standards. Provide friendly, courteous, and professional service at all times. Understand the full sequence of service and anticipate guest needs. Maintain detailed knowledge of table allocations, dietary requirements, allergies, and special requests using the daily service sheet. Communicate all guest food requirements or allergies clearly to the kitchen team. Demonstrate complete knowledge of the food and wine menus to confidently assist and guide guests. Handle non-menu requests from guests, accommodating where possible. Recommend dishes, wines, and beverages, promoting menu items to enhance the dining experience. Address guest complaints and comments professionally, escalating when necessary. Stay updated on daily functions and special events to ensure readiness and seamless service. Clear, clean, and reset tables in accordance with quality standards. Assist with general cleaning tasks such as polishing cutlery, glassware, and cleaning service areas. Support stock-taking activities as needed. Restock fridges and bar areas following FIFO (First-In, First-Out) procedures. Assist with event set-ups, including picnics, braais, conferences, and other special functions. Accurately record transactions using the POS system (Easipos or similar). Experience & Skills Required: M0inimum of 2 years' waitering experience in a high-end fine dining environment (hotel restaurant experience preferred). Strong knowledge of cocktails, wines, spirits, and general beverage service. Proficiency in POS systems (Easipos preferred). Confident in up-selling techniques. Excellent time management and attention to detail. Strong problem-solving skills and a guest-first mindset. Ability to perform well under pressure in a fast-paced environment. Minimum Requirements: Matric Certificate Wine course certification (advantageous) A professional appearance and service-oriented demeanour