Underwriter (Senior)

Key Purpose 

• To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires, etc. 

Key outputs  

The successful applicant will be responsible for but not limited to the following job functions:  

• Building effective relationships with brokers, franchises and our internal system department to ensure successful execution of our deliverables and targets. 
• Make effective decisions by applying underwriting knowledge and experience to ensure that the risks involved have been weighed up. 
• Ensuring that the Underwriting system is efficient and effective by reporting systems difficulties to the relevant systems team. 
• Demonstrate a bias for speed and execution in assessing and underwriting a minimum of 50 cases per day to ensure outcomes are delivered. 
• Conduct accurate underwriting requirement setting within SLA in order to meet objectives 
• Make Underwriting decisions on Level 1 and Level 2 cases for effective problem solving. 
• Deal with underwriting related queries on the broker and franchises for better service delivery. 
• Managing the underwriting production for the first pass and level 1 (Path) work and to make sure SLAs are met in order to ensure a smooth flow in the system. 

Competencies and Skills 

Behavioural Competencies 

• Following instruction and procedures (Self-development) 
• Analysing (Managing Complexity) 
• Optimise work processes 
• Applying Expertise and Technology 
• Adhering to Principles and Values 
• Learning and Researching (Nimble Learning) 
• Presenting and communicating information (Communicating effectively) 
• Delivering results and meeting customer expectations (Customer focus) 
• Deciding and initiating action (Decision Quality) 
• Working with people (Collaborating) 
• Writing and reporting (Communicating effectively) 

Knowledge 

• Understanding VitalityLife Products – Advanced 
• Financial Principles and Interpretation – Intermediate 
• Understanding VitalityLife Systems – Advanced 
• UK Specific Insurance Legislation – Intermediate 
• Medical conditions – Intermediate 
• Understanding of Risk Management & assessment - Intermediate 

Skills 

• Computer literacy (MS word, Excel, AI tools) – Intermediate 
• Communication (Written & Verbal) – Advanced 
• Decision making / Independent thinking – Advanced 
• Analysis of information - Advanced 

Personal Attribute and Skills: 

• Customer Centric 
• Able to work during international business hours (UK Time zone) 

Education and Experience 

Education:  

• Matric/Grade 12 is essential (Mathematics, Biology/Life Sciences and English) 
• Medical Diploma advantageous 
• Insurance/Underwriting/Risk Management qualification is advantageous 

Experience  

• Medical or Insurance experience is advantageous 
• A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential. 
• Underwriting experience in United Kingdom may be advantageous.