Technician: Workplace IT Services | Midrand

Job Advert Summary

Eduvos is looking to employ the services of a Technician: Workplace IT Services at our Midrand Campus.

Purpose of the role

To provide first and second level IT workplace support services on a campus to students and employees (hardware / telecommunication / classroom technology support / servers / mobile support / printing)

As the Technician: Workplace IT Services you will be responsible for :

Technical Support

• Provide 1st level technical support to end-users
• Build, configure, install and maintain both standard and non-standard hardware and software
• Desktop / laptop
• Mobile devices
• Server – 1st level
• MAC platform

Incident Management

• Log and track all incidents and service requests in the IT Service Management system
• Prioritise and manage multiple open cases simultaneously
• Ensure timely resolution of incidents in accordance with relevant service level agreements (SLAs) 

Workplace Support

• Perform project responsibilities as and when required e.g. roll-out of new software and hardware technologies
• User training 
• Manage the service delivery of outsourced technology partners 
• Office-move assistance (on and between campuses)
• Maintain active directory for students and employees (account management) 
• Ensure system and data security on devices (mobile) – device encryption 

• Minimum of a tertiary IT qualification at NQF-6 level (e.g. National Diploma or Advanced Certificate); plus
• A and N certification
• ITIL Foundation certification is highly desirable
• Project Management certification is highly desirable

Functional competencies  

• Technical PC and Network support skills
• Strong trouble-shooting and problem solving skills
• Excellent Communication and inter-personal skills
• Knowledge of IT Service Management processes and practices relating to Incident Management, Request fulfillment

Behavioural competencies

• Initiative and responsibility
• Constructive teamwork
• Effective communication (verbal and written)
• Technical expertise
• Analysis and judgment / problem solving – trouble shooting
• Time management and systematic approach (planning and organising)
• Execution – attention to detail
• Steadiness (emotional tenacity)

Employee Benefits

• A competitive, market-related salary with opportunities to earn incentive performance bonuses  
• A supportive, high-performing environment where innovation is encouraged 
• Opportunities for professional growth and development including access to a digital learning platform. 
• Subsidised academic studies through Eduvos after a period of employment for staff and dependants.