Technical Product Analyst

What will you do?

• Sanlam Life & Savings is seeking to appoint a Technical Product Analyst within BTSS to support delivery across our PolicyOps and Fund Admin squads.
• The successful candidate will play a pivotal role in working with product owners and managers to define the technical requirements and to deliver high-quality, scalable, and well-documented software and solutions.
• This role is suited to an analytical, detail-oriented professional with strong experience in functional analysis, system design, API mapping, and data interpretation, within complex enterprise environments.

Key responsibilities include:

• Produce functional decomposition specifications, translating business requirements into structured system-level deliverables.

Develop and maintain system documentation, including:

• Sequence diagrams
• Activity diagrams
• Use case diagrams
• Data flow diagrams
• Create and manage user stories and supporting artefacts aligned to Agile delivery practices.
• Perform mapping of APIs to stored procedures within existing application landscapes.
• Analyze and document business rules and map them to system APIs, e.g. SARS validation rules

Perform mapping and integration analysis for internal end third-party APIs, including:

• Current-state (As-Is) analysis
• Future-state (To-Be) integration design
• Conduct integration analysis for systems, ensuring alignment with architecture and regulatory requirements.
• Collaborate with cross-functional teams to ensure accurate translation of business needs into technical solutions.
• Drive and own the solution design activities, through collaboration with Technical Leads, Solution Architects and Quality Assurance Leads while ensuring alignment with architectural and integration standards.
• Specify and refine key business outcomes that influence the quality assurance practices across the delivery lifecycle

Output/Core Tasks:

• Develop detailed functional and system specifications supporting policy operations and fund administration processes.
• Produce high-quality technical diagrams and documentation using tools such as Visio and Draw.io.
• Drive API and data mapping activities, ensuring alignment between systems, stored procedures, and regulatory rules.
• Support Agile delivery cycles, including backlog refinement, sprint planning, and user story development.
• Ensure traceability between business requirements, system design, and delivered solutions.

Facilitate collaboration between:

• Business analysts
• Developers
• Testers
• Architects
• Support integration and validation efforts, particularly related to third parties, amongst others and includes tax (SARS) and EBTax services.
• Contribute to continuous improvement of documentation standards, analysis practices, and delivery processes.

What will make you successful in this role?

Relevant degree or diploma in:

• Computer Science
• Information Systems
• Software Engineering
• Or related discipline
• Certification in Business Analysis (e.g., CBAP, CCBA) or equivalent is advantageous.

Experience:   

5+ years’ experience in:

• Systems analysis
• Technical product analysis
• Software delivery environments
• Software Engineering design
• Experience in insurance, financial services, or fund administration domains is strongly preferred.
• Proven experience working in Agile delivery teams and delivering high quality software
• Experience with system integration and API-driven environments.

Technical & Functional Skills

Analysis & Design

Strong capability in:

• Functional decomposition
• System analysis and design
• Requirements traceability
• Experience producing structured technical documentation and models.

API & Integration

Experience mapping:

• APIs to backend services or stored procedures
• Business rules (e.g., SARS validation rules) to system services
• Exposure to integration patterns and service-based architectures.

Data & SQL

• Strong working knowledge of SQL and relational databases.
• Ability to analyze data flows and validate business rules within system processes.

Tools & Technologies

Experience using:

• Visio / Draw.io – for modelling and diagrams
• Visual Studio Code with GitHub Copilot
• Confluence – for documentation and collaboration
• Microsoft Office Suite
• GitHub – source control and collaboration

Domain Knowledge (Advantageous)

• Insurance Policy Administration systems
• Fund Administration environments
• Tax-related integrations and compliance (e.g., SARS, EBTax)
• Regulatory-driven system design and validation rules

Knowledge:  

Understanding of:

• System analysis methodologies
• API-driven architectures
• Data modelling and flow analysis
• Knowledge of Agile frameworks and artefacts (user stories, backlog management).
• Familiarity with enterprise integration and service design principles.

Competencies:   

• Strong analytical and problem-solving capability.
• Exceptional attention to detail and documentation quality.
• Ability to translate business needs into clear technical artefacts.
• Effective stakeholder communication across business and technical teams.
• High level of ownership, accountability, and delivery focus.
• Ability to operate in complex, regulated enterprise environments.
• Continuous improvement mindset and adaptability to evolving requirements.

Working Relationships

The role collaborates closely with:

• Business Analysts
• Developers
• Testers
• Architecture Teams