Technical Advisor Agent

SUMMARY:
📍 Location: Isando, Gauteng
💼 Employment Type: Permanent

About the Position

Our client is seeking a technically skilled and customer-focused Technical Advisor Agent to join their team. The successful candidate will provide technical support to branches, dealers and clients, conduct failure analysis, ensure compliance with technical standards and assist in resolving operational challenges while maintaining strong relationships and high standards of service delivery.

POSITION INFO:
Key Duties & Responsibilities Provide technical advisory support to branches, dealerships and clients. Build and maintain strong professional relationships with internal branches, dealers and customers. Attend technical meetings and liaise with Commercial Operations and Technical Manager regarding technical matters. Conduct technical failure analysis, compile reports and recommend solutions to minimise recurring failures. Conduct internal audits and assist with identifying and addressing areas requiring improvement. Ensure compliance with internal and external audit requirements, company policies and SA standards. Monitor and maintain maintenance processes and procedures within the dealer network. Develop and implement action plans to resolve technical issues. Conduct customer and dealer visits when required. Provide technical guidance and support to improve operational efficiency and service delivery. Participate in relevant training programmes and contribute to the development of technical knowledge and skills within the team. Maintain accurate records, documentation and filing systems. Adhere to all health and safety requirements, company procedures and policies. Manage workload, priorities and overtime in consultation with management. Travel within South Africa and across borders when required, sometimes at short notice. Perform any other reasonable duties as required by management. Support the Technical Supervisor and management constructively, maintaining positive working relationships within the department. Manage personal workload efficiently, ensuring a consistently high standard of work and professional conduct. Build and maintain effective internal and external relationships through clear and professional communication. Participate in relevant training programmes and contribute to developing and improving the knowledge and skills of colleagues. Ensure compliance with all health and safety regulations and workplace requirements. Adhere to company policies, procedures and the responsible use and care of company assets. Maintain good housekeeping, accurate filing and organised documentation. Maintain a professional appearance and ensure the correct use of Personal Protective Equipment (PPE) where required. Manage overtime in consultation with the manager, in accordance with applicable Labour Relations legislation. Demonstrate effective time management and ensure tasks are completed within agreed deadlines. Skills & Competencies Strong technical knowledge and problem-solving abilities. Excellent communication and interpersonal skills. Customer-focused with a professional, people-first approach. Ability to build and maintain effective relationships with dealers, branches and customers. Strong analytical and critical-thinking skills. Good organisational and time-management skills. Ability to manage multiple tasks and meet deadlines. Attention to detail and accuracy in reporting and documentation. Adaptability and ability to work effectively under pressure. Proactive approach with the ability to anticipate and address potential issues. Professional telephone and written communication skills. Patience, self-control and the ability to remain calm in challenging situations. Trustworthy, reliable and able to handle confidential information. Ability to work independently and as part of a team. Strong sense of accountability, integrity and professionalism Minimum Requirements Grade 12 / Matric. Diesel Trade Test Certificate (Essential). Valid Code 14 driver's licence. Minimum 2 years' experience in a similar role within a technical commercial environment. Proficient in Microsoft Office, particularly Word, Excel and PowerPoint. Good command of written and spoken English.