Technical Account Manager (Data & Analytics)

SUMMARY:
This leadership role is responsible for managing client relationships, ensuring SLA compliance, leading a team of Data Engineers, and driving the successful delivery of complex market data warehousing and transaction processing solutions.

POSITION INFO:
Client & Service Management Serve as the primary point of contact for enterprise clients regarding technical delivery and service performance. Manage client relationships and ensure adherence to Service Level Agreements (SLAs). Conduct monthly service review meetings with senior stakeholders. Oversee incident management processes, including escalations, communication, and root-cause analysis. Collaborate with third-party data vendors to resolve data-related issues and maintain service availability. Identify opportunities to expand solution adoption and drive account growth. Team Leadership & Operations Lead, mentor, and develop a team of Data Engineers. Manage resource allocation and operational planning. Coordinate software releases, upgrades, testing, and deployment activities across various environments. Manage stakeholder expectations and protect team capacity from scope creep. Ensure documentation and knowledge-sharing practices are maintained to reduce operational risk. Technical & Strategic Engagement Maintain a strong understanding of data processing pipelines, market data warehousing, and reporting requirements. Facilitate high-level technical discussions with clients and internal stakeholders. Engage Business Analysts and Architects when required to support solution discussions and strategic planning.